Lead Product Manager - Provider Direct Connect

Become a part of our caring community   Humana is seeking a Lead Product Manager - Provider Direct Connect to lead the strategy, roadmap, and execution of solutions that enable seamless connectivity between Humana and provider organizations. This role will drive the evolution of provider-facing integration capabilities that improve provider experiences, simplify information exchange, and support scalable growth across the enterprise. The ideal candidate brings experience managing integration-focused products, building strong provider and stakeholder relationships, and driving cross-functional initiatives from strategy through execution. This candidate should bring a deep expertise in the software delivery lifecycle and strong working knowledge of the Scaled Agile Framework (SAFe). This individual will play a key role in advancing Humana's provider connectivity vision through standardization, scalability, and customer-centric product innovation. The Lead Product Manager is responsible for defining and delivering Provider Direct Connect capabilities that create value for providers and Humana. This role will work closely with provider partners, technology teams, operations, architecture, implementation teams, and business stakeholders to identify opportunities, prioritize investments, and deliver scalable integration solutions. Responsibilities include the following: • Define and drive the product vision, strategy, and roadmap for Provider Direct Connect capabilities. • Champion backlog refinement and prioritization practices that ensure investments are aligned to customer value, business outcomes, and technical scalability. • Develop scalable and standardized integration solutions that support enterprise growth and improve provider engagement. • Partner with provider organizations and internal stakeholders to identify business needs, opportunities, and pain points. • Build strong relationships with providers, vendors, and cross-functional partners to drive successful product outcomes. • Advocate for the timely resolution of incident tickets impacting provider operations by coordinating cross-functional collaboration, driving prompt issue resolution, and ensuring appropriate maintenance, support, and follow-through are in place to minimize disruption and maintain provider relationships • Collaborate with technology, architecture, and operational teams to define integration standards and long-term platform capabilities. • Translate customer and business needs into clear product requirements and prioritized investments. • Balance short-term delivery objectives with long-term strategic goals and platform evolution. • Partner with implementation and customer success teams to support onboarding, adoption, and ongoing provider satisfaction. • Establish success metrics and utilize data-driven insights to measure performance and inform product decisions. • Communicate roadmap priorities, outcomes, risks, and business value to senior leadership and key stakeholders. • Drive continuous improvement efforts that enhance provider experiences and reduce administrative complexity. • Ensure solutions are designed with a focus on scalability, standardization, operational excellence, and long-term sustainability. Use your skills to make an impact   Required Qualifications • Bachelor's degree or equivalent experience. • 8+ years of Product Management, Healthcare Technology, Provider Solutions, Integration Management, Digital Products, or related experience. • Experience developing product strategy, product vision, roadmaps, and executing products from concept through delivery. • Experience leading large, cross-functional initiatives involving business, operations, technology, and external stakeholders. • Demonstrated experience man