Compliance Issues Management Oversight Lead

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams — People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more — provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block. The Role Block's Compliance Issues Management Oversight (CIMO) program is the centralized function responsible for end-to-end governance of compliance-impacting issues across Square, Cash App, and Afterpay. CIMO provides independent oversight of the full compliance issue lifecycle, from scope determination and root cause analysis through remediation execution, validation, and closure, to ensure clear accountability, consistent processes, and audit-ready documentation across the organization. This role sits on the Regulatory Compliance Strategy (RCS) team and reports to the RCS Lead. As the CIMO Lead, you will own the operational backbone of this program — driving remediation tracking, change governance, escalation, reporting, quality assurance, and stakeholder advisory for a portfolio of compliance issues spanning financial crimes and consumer protection. You'll serve as the single centralized point of accountability ensuring that Compliance issues are governed to consistent standards, remediation stays on track, and the program operates with the rigor that regulators, auditors, and internal stakeholders expect. You will work closely with stakeholders across the organization, including Block's Enterprise Issue Management Program, Compliance, Counsel, Internal Audit, and other business unit risk and operations teams. If you're energized by building durable compliance governance processes, working cross-functionally to provide impactful support in driving progress across a range of issues, and translating complex regulatory requirements into clear operational outcomes, this role was built for you. You Will • Drive end-to-end remediation governance — own centralized tracking, change governance (extension requests, risk acceptances, remediation plan modifications), and scope determinations for Block's compliance issue portfolio, managing remediation across business units and compliance verticals through tiered governance tracks. • Deliver quality assurance and stakeholder advisory — perform quality reviews on root cause analyses, impact assessments, action plans, evidence packages, and closure submissions; advise issue owners on documentation standards, evidence requirements, and closure criteria; and serve as the centralized help desk for compliance teams navigating the issue lifecycle. • Facilitate governance forums and program reporting — convene cross-functional stakeholders, present portfolio status and key risk indicators, surface blockers, and produce regular leadership and regulatory-facing reporting on issue health, aging, escalation trends, and system-of-record accuracy. • Build and maintain the CIMO program — develop and refine the CIMO Standard, Procedure, templates, decision frameworks, and operating playbooks that define how Block governs compliance issues at scale. • Scale the program through automation and tooling — identify and implement opportunities to leverage AI, workflow automation, and tooling improvements to increase oversight capacity, improve reporting accuracy, and reduce manual effort. You Have • 8+ years of experience in compliance issues management, remediation ove