Welcome Coordinator

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Company: Oak Street Health Title: Welcome Coordinator Location: 3729 N Roxboro St., Ste B, Durham, NC 27704 Role Description: Welcome Coordinators at Oak Street Health are the faces of our clinics, creating positive and lasting impressions on our patients and community members.  They are the glue to our center operations, and help ensure a seamless, unmatched experience by performing high-touch tasks, such as scheduling, managing inbound and outbound phone calls, and performing daily administrative workflows, like mail and fax distribution.   Oak Street Health provides care to older adults and seniors, with a mission to rebuild healthcare as it should be. Successful Welcome Coordinators help create a welcoming and inclusive environment for our patients, and exhibit high levels of flexibility, empathy, and compassion.  They are responsible for delivering excellent administrative assistance to our patients and guests every day. Check out this pamphlet for a sneak peek into the life of an Oak Street Welcome Coordinator! Core Responsibilities: • Welcoming patients and guests • Conducting visit check-in and assisting patients with required forms • Collecting co-pays • Updating patient information and making changes in electronic medical record platform • Scheduling/rescheduling appointments within electronic medical records platform • Managing phone lines by answering, taking messages, and conducting outbound calls as instructed • Managing faxes in the electronic fax platform • Maintaining the cleanliness of the Welcome and Community Room areas • May be required to float to other centers in the region on an infrequent basis • Other duties as assigned What we’re looking for: Required: • Strong computer skills required and basic knowledge of Google and/or Microsoft Office Suite • Professional phone etiquette • Ability to multi-task and prioritize efficiently • Problem-solving skills, with the desire to gain knowledge and technical abilities to tackle daily challenges • Ability to remain in a stationary seated position for 6 to 7 hours of an 8-hour workday while continuously operating a computer, phone, and standard office equipment.  We are committed to providing reasonable accommodations to qualified individuals. If you require an accommodation, please let us know during the application process.   • US work authorization Strongly preferred: • Experience in customer service setting strongly preferred • Some college preferred Other Skills: • A flexible and positive attitude • A welcoming and nurturing attitude toward our patient population of older adults • High level of integrity • Fluency in another language is not required, but is a plus when it comes to connecting with our diverse patient communities. Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $17.00 - $28.46 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.    Our people fuel our future.