Repossession Coordinator (R14323)

Headquarters: Remote - US Who We Are Oportun (Nasdaq: OPRT) is a mission-driven financial services company that puts its members' financial goals within reach. With intelligent borrowing, savings, and budgeting capabilities, Oportun empowers members with the confidence to build a better financial future. Since inception, Oportun has provided more than $22.7 billion in responsible and affordable credit, saved its members more than $2.5 billion in interest and fees, and helped its members set aside an average of more than $1,800 annually. The Opportunity As part of the Collections team, the Repossession Coordinator manages key activities across Oportun’s repossession and remarketing process, supporting members with delinquent accounts while coordinating timely, accurate actions with internal partners and third-party vendors. Success in this role means maintaining strong operational controls, clear communication, accurate account and inventory reviews, and adherence to applicable lending regulations and Oportun policies. At Oportun, we move fast and we hold each other to a high bar. If you care about doing your best work while actually moving the needle for real people, you'll fit right in. What You'll Do Your day-to-day • You'll provide support and guidance to members with delinquent accounts who may be eligible for repossession, ensuring clear and respectful communication throughout the process. • You'll coordinate repossession and remarketing activities with members, internal business partners, and third-party vendors to support timely and accurate execution. • You'll complete required account reviews, letters, scrubs, and other operational steps associated with repossession and remarketing. • You'll monitor repossession and remarketing inventory and account status, identifying issues and escalating or routing them accurately to the appropriate partners. • You'll communicate and collaborate effectively with business partners to resolve workflow issues and keep repossession and remarketing activities moving. • You'll maintain current knowledge of applicable lending regulations and Oportun policies and apply them consistently in day-to-day work. Who You Are The right fit looks like this • You're detail-oriented, organized, and comfortable managing multiple priorities in a regulated operational environment. • You solve problems thoughtfully, communicate clearly with members and partners, and know when an issue needs to be escalated. • You're comfortable navigating complexity and don't wait for perfect information to move forward. • You're comfortable navigating complexity and don't wait for perfect information to move forward. You communicate clearly, give direct feedback, and expect the same in return. What You Bring Skills & experience Required • You'll have 5–7 years of collections experience. • You'll have 5–7 years of repossession experience. • You've demonstrated strong problem-solving skills, attention to detail, and the ability to manage multiple priorities. • You communicate effectively and collaborate with members, business partners, and third-party vendors. You bring working knowledge of applicable lending regulations and the ability to follow established policies and procedures. Nice to Have • Bilingual communication skills. • Experience supporting vehicle remarketing processes. • Familiarity with tools or systems used to manage collections, repossession, remarketing, or inventory workflows. • You've used AI tools (ChatGPT, Copilot, or similar) to improve your own productivity. Our AI Mindset We build with AI. We lead with judgment. AI isn't a feature here. It's how we work. We're excited about what AI makes possible, and we're looking for people who share that curiosity. You don't need