Customer Support Specialist (Customer Support Management)

Customer Support Specialist (Customer Support Management) Company: PT Boeing Indonesia Boeing Global Services (BGS)  is looking for a Customer Support Specialist (Customer Support Management)  to join our team in Indonesia, Jakarta. Position Responsibilities: • Creates, maintains and advances customer relationships, develops an understanding of customer culture and business strategies. • Interacts with customers and internal partners through face to face/ virtual meetings, phone calls, emails and other media. • Responsible for customer account health and providing world class customer support. • Collaborates with customer to determine specific needs and recommend potential solutions and involves internal partners as needed. • Develops, prepares and delivers presentations to customers and internal organizations. • Advises customers regarding status, changes or improvements of orders and follows up with customers on issues related to their accounts. • Uses multiple Boeing systems in a fast-paced environment. • Responds to customer inquiries and provides information regarding Boeing products, services, processes and operation. • Responds to customer inquiries and facilitates delivery problem resolution. • Enters, tracks, monitors and coordinates customer material, delivery requirements and returns for customer orders. • Coordinates collection and processing, and analyzes supplier and/or customer data and/or information regarding ordering and/or delivery of spare parts, provisioning products or related services. • Analyzes customer spare parts requirement inquiries, facilitates responses and resolves delivery problems. • Monitors and shares key performance metrics with customers and internal partners. • Interfaces with customers and internal Boeing resources. Basic Qualifications ( Required Skills / Experience): • 3+ years of experience with supply chain process • Experience developing presentations for and presenting to executive leadership • Strong communication and problem-solving skills • Ability to work and collaborate cross functionally across multiple organizations • Ability for minimal travel domestically and internationally Preferred Qualifications ( Desired Skills / Experience ): • Experience in the Aerospace industry • SAP knowledge • Engineering / Technical experience • Account management, customer support experience Additional Information: • This position is expected to be 100% onsite. Candidates must have authorization to work in the listed locations and the Company will not be sponsoring Employment Visas. • This is an international local hire employee position. Base pay and benefits are determined in line with local labor market practices. Language Requirements: Not Applicable Education: Not Applicable Relocation: Relocation assistance is not a negotiable benefit for this position. Security Clearance: This position does not require a Security Clearance. Visa Sponsorship: Employer will not sponsor applicants for employment visa status. Contingent Upon Award Program This position is not contingent upon program award Shift: Shift Worker (Singapore)