Software Development Engineer

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Technical Domain Officer (TDO) serves as the senior operational leader responsible for the stability, reliability, operational readiness, and support maturity of an assigned application domain. The TDO provides technical leadership across production support, incident management, problem resolution, monitoring, operational governance, and continuous service improvement. Working closely with Application Development, Infrastructure, Database, Cloud, Security, Product, and Business teams, the TDO ensures production issues are rapidly diagnosed and resolved, operational risks are proactively managed, and support teams have the tools, knowledge, and processes necessary to deliver reliable services. Job Responsibilities Operational & Technical Leadership • Own the operational health, stability, performance, and supportability of assigned applications and services. • Serve as the senior escalation point for complex production issues and major incidents. • Provide technical leadership and guidance to production support teams. • Maintain knowledge of application architecture, integrations, data flows, infrastructure dependencies, and operational risks. • Drive operational excellence through automation, process improvements, and support maturity initiatives. Production Support & Incident Management • Lead investigation and resolution of application, database, interface, and infrastructure issues impacting production services. • Analyze failures involving business-critical applications and data processing, perform root cause analysis, and implement preventive measures. • Coordinate troubleshooting efforts across business users, developers, DBAs, infrastructure, cloud, security, and vendor teams. • Support major incident response activities and ensure timely restoration of services while meeting operational and SLA commitments. • Lead Operations participation in Root Cause Analysis (RCA) and Post-Incident Reviews (PIR). Monitoring, Operations & Service Reliability • Oversee monitoring, alerting, batch processing, file transfers, interfaces, and operational health checks to ensure successful processing and data integrity. • Ensure observability, telemetry, and operational dashboards effectively support issue detection and resolution. • Identify trends, recurring issues, and reliability risks and drive corrective actions to improve system stability. • Validate operational readiness for releases, infrastructure changes, and new technology implementations. Knowledge Management & Continuous Improvement • Ensure runbooks, support documentation, troubleshooting guides, architecture references, and escalation procedures remain current and effective. • Drive knowledge transfer, cross-training, and operational readiness across support teams. • Develop and report operational metrics, incident trends, and service performance measures. • Identify opportunities to automate repeatable tasks, reduce manual effort, improve support efficiency, and enhance customer satisfaction. Cross-Functional Partnership • Collaborate with Application Development, Infrastructure, Database, Cloud, Security, Architecture, Product, Business, and Managed Service teams. • Act as the primary operational liaison for the assigned domain, ensuring coordinated support and a seamless customer experience