Senior Consultant, Patient Experience

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers. When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing. Senior Consultant, Patient Experience Why We Have This Role Patient experience directly shapes the success and quality of modern healthcare organizations. In this senior role, you will take full ownership of driving strategic transformations, translating complex patient experience analytics into clear, high-impact execution roadmaps. You will manage end-to-end consulting engagements, partner directly with C-suite leaders and boards, and expand client pipelines while driving core business growth. Working alongside internal Strategic Consulting leaders, you will mentor team members and deliver measurable improvements in patient and employee experience. If you are eager to lead end-to-end engagements and shape the future of healthcare consulting, this role offers the platform to make a lasting impact. How You’ll Find Success • Owns End-to-End Delivery: Flawlessly manages client engagement scope, timelines, budgets, deliverables, and measurable outcomes. • Influences at the C-Suite Level: Builds and sustains trusted advisor relationships with executive leaders, health system boards, and clinical teams. • Drives Business Development: Proactively identifies market trends and client needs to originate opportunities, grow pipelines, and expand account revenue. • Translates Analytics to Strategy: Masterfully converts complex quantitative and qualitative data into compelling executive-level strategy and recommendations. • Fosters Collaborative Innovation: Connects internal cross-functional expertise and tools to client priorities while contributing to proprietary consulting methodologies. • Facilitates Transformation: Dynamic trainer and workshop facilitator capable of driving meaningful engagement and sustainable knowledge transfer across all organizational levels. How You’ll Grow • Step into senior engagement ownership, managing comprehensive project scope, budgets, and cross-functional team delivery. • Sharpen your strategic business development and account growth capabilities working alongside Principals and Partners. • Pioneer and scale new consulting frameworks, analytics tools, and service offerings for the broader Strategic Consulting practice. • Deepen executive leadership influence by guiding C-suite executives and health system boards through complex organizational change. Things You’ll Do • Lead End-to-End Client Engagements: Direct complex consulting projects from inception to completion, ensuring quality, budget adherence, timeline execution, and impactful outcomes. • Drive Business Development & Pipeline Growth: Identify client needs, craft strategic proposals, and partner internally to expand account relationships and increase practice revenue. • Deliver Execut