Supervisor, Revenue Cycle - Monroeville, PA (Hybrid)

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary CVS Health Specialty Pharmacy, a mail service pharmacy in the Monroeville area has an opportunity for a full-time Supervisor, Revenue Cycle. The Credit Balance and Refund Supervisor is responsible for timely credit balance resolution refunds to patients, governmental agencies, and other third party payers. This responsibility includes: • Managing A/R reports and aging buckets, analyzing the A/R to identify problem areas/trends, recommending and implementing solutions; explaining fluctuations in the A/R; maintaining department workflow. • Meeting compliance guidelines for timely and accurate refunds/offsets. • Various A/R related reporting requirements, including but not limited to: collector aging’s, metric reporting for team, compliance results. • Supervising staff to ensure the daily operation needs are met, including productivity compliance, and quality goals.  • Interviewing, hiring, evaluating and reviewing staff performance, coaching and counseling, disciplinary action and daily supervision of the staff to ensure that all department and company policies and procedures are followed. • Providing excellent customer service.    As part of this team, you will work in a fast paced and team focused environment. We will support you by offering all the tools and resources you need to be successful in a collaborative team environment. Located in the Monroeville facility, this opportunity also provides free parking. Required Qualifications • 1+ year(s) of insurance billing or collections, accounts receivable experience, health plan claims processing or adjudication experience, or other acceptable related experience in healthcare insurance. • Must live within a 1 hour commute from the Monroeville, PA office Preferred Qualifications • 1+ year(s) of leadership experience. • 3+ Years of insurance billing or collections, accounts receivable experience, health plan claims adjudication experience, or other acceptable related experience in healthcare insurance. • Ability to coach, manage, develop, and guide employee performance while establishing meaningful team goals and objectives in order to drive team performance. • Ability to find creative solutions to issues and foster that type of creativeness in your team. • Ability to develop a highly productive team through solid communications and feedback. • Experience in a high volume, fast-paced production environment. • Exceptional organizational skills and the ability to effectively prioritize work, multi-task, and follow through on assignments. • Strong presentation skills. • Excellent oral, written, and interpersonal communication skills. • Prior experience with AR reporting including trending, aging, forecasting, etc.  • Skilled in use of MS Office Applications, particularly Excel. • Ability to translate and effectively analyze large data sets. • Highly motivated self-starter with the ability to work both independently and as a part of a cross-functional team. Education • Verifiable High School Diploma or GED required. • Bachelor’s Degree preferred. Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $43,888.00 - $85,068.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position f