CSM Project Manager Intern

KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense. This position is a hybrid role open to candidates in the greater Tampa Bay area. This position will require the intern to work in our Clearwater, FL office 3 days a week. Dates of Program: January 25th, 2027 - April 16th, 2027 (12 weeks) Application Dates: You should apply as soon as possible but understand that because of our large pool of applicants, the selection process can take a few months. We strive to create a diverse group of interns as we feel that it improves the overall internship experience. Attention: This is a paid internship. Please note that the intern would be responsible for relocation (if needed) and lodging for the duration of the internship. Internship Program Details: Join the best internship program around! Interns get unique insight into the minds of the CEO and senior executives during Ask Me Anything sessions. Interns will receive company training, onboarding, and professional development workshops to help transition into the workplace. Interns will also engage in team-building activities and awesome socials. For more information on the internship program, visit www.knowbe4.com/careers/internships . The CSM Project Manager Intern leads cross-functional projects that help customers adopt and realize value from KnowBe4’s security awareness training and phishing simulation platform. This role owns project plans, timelines, and status reporting for onboarding, adoption, and retention initiatives. You will work closely with Customer Success Managers (CSMs), Renewal Specialists, Support, Account Management, and Product to deliver results on time and build scalable processes across the customer base. Key Responsibilities: • Own project plans for customer onboarding, adoption, and retention initiatives, including scope, milestones, owners, dependencies, and timelines. • Coordinate cross-functional teams to keep projects moving and resolve blockers. • Track and report project status, risks, and outcomes to CS leadership and stakeholders. • Use KnowBe4 assessments, reporting, and health indicators to measure adoption trends and project results. • Design, document, and continuously improve CS playbooks, onboarding checklists, templates, and rollout processes. Minimum Qualifications: • Currently pursuing or recently completed a diploma/degree in Business, Communications, Information Systems, Cybersecurity, or a related field • Comfortable with spreadsheets and documents (Excel/Google Sheets; Word/Google Docs) • Familiarity with email and collaboration tools (Gmail, Google Workspace) • IT experience/exposure is a plus • Strong verbal and written communication, including executive-level updates • Organized and able to manage multiple projects independently • Data-driven, using metrics to guide decisions influences stakeholders across teams without direct authority • Proactive and adaptable in a fast-paced environment Preferred Qualifications: • Interest in cybersecurity, SaaS, or customer-facing roles • Exposure to CRM tools (e.g., Salesforce) • Experience working on projects involving customer support, onboarding, training, or account management (school,