Senior Consultant, Safety and Reliability

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers. When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing. Senior Consultant, Safety and Reliability Why We Have This Role At Qualtrics, we partner with health systems to build resilient, safety-first cultures where clinical care and patient trust thrive. As a Senior Consultant, Safety and Reliability, you will guide healthcare organizations through transformational change by applying High Reliability Organization (HRO) principles, strengthening safety culture, and deploying Communication and Resolution Programs (CRP). You will collaborate closely with clinical teams and management to turn complex analytics into actionable process improvements that keep healthcare workers and patients safe. If you are passionate about applying data-driven insights to lower clinical risks and embed safety into daily healthcare operations, this role is for you. How You’ll Find Success • Data & Analytics Competency: Highly proficient using analytical tools (Excel, SQL, SAS, Access) to perform quantitative and qualitative analysis on payer analytics, authorization metrics, denial rates, and behavioral observation data. • Project Workstream Execution: Manages day-to-day engagement plans—tracking timelines, scope, budgets, and deliverables using structured project management tools. • High Reliability Subject Matter Focus: Deeply understands HRO frameworks, Root Cause Analysis (RCA), Fair and Just Culture, Safety Culture and Preventable Harm metrics, and Communication and Resolution Programs (CRP) to solve complex operational challenges. • Training & Facilitation: Excels at coaching patient-facing teams and leading interactive training sessions to drive engagement and long-term capability transfer. • Stakeholder Communication: Communicates effectively with client management and project leads, proactively sharing risks, recommendations, and progress updates. How You’ll Grow • Deepen your expertise in High Reliability Organization (HRO) principles and safety culture transformation across diverse healthcare environments. • Build your client leadership capabilities as a primary workstream point of contact with client stakeholders. • Expand your mastery of complex healthcare analytics, data interpretation, and process optimization. • Collaborate with senior consulting leadership to shape Press Ganey safety methodologies, training toolkits, and client offerings. Things You’ll Do • Advance Safety & Reliability Culture: Support client engagements focused on expanding HRO principles, improving safety culture metrics, and reducing clinical errors across care delivery settings. • Analyze & Interpret Complex Data: Construct data analyses—including payer metrics, authorization trends, denial rates, and behavioral assessments—to identify root causes and formulate