Senior Associate - Horizontal Operations – Leadership College

Senior Associate - Horizontal Operations – Leadership College Capital One’s Enterprise Learning & Development team is seeking a Sr.Associate to support the logistics, core workflows, and horizontal operations that make Leadership College run! In this role, you will lead operational execution across key leadership development initiatives—including our flagship executive speaker series, and centralized learning assets—partnering with stakeholders across the enterprise to create seamless, impactful experiences for our leaders. As part of the Leadership College team, you will bridge strategy and execution. You will own critical operational processes, maintain organizational systems and project-manage inbound requests to ensure high-quality delivery across all Leadership College offerings. How You’ll Work Our dedicated Leadership College team works with highly engaged partners to envision and deliver the future of leadership development at Capital One. As a Sr. Associate focused on horizontal operations, you will manage end-to-end event mechanics, maintain key resource repositories and drive core project management workflows across the team. Enterprise Program Operations & Horizontal Support • Lead end-to-end execution, scheduling, room setup, virtual technology and event logistics for Leadership College’s flagship speaker series for enterprise leaders. • Own and curate the central Learning & Development speaker repository, maintaining up-to-date speaker profiles, topic areas and contact history. • Monitor, triage, and project manage incoming Jira tickets from Learning Consultants, coordinating fulfillment for Leadership College course needs and operational requests. • Support delivery, scheduling and logistics for coaching intake and enterprise-wide coaching closed sessions. • Own the ongoing updates, organization and integrity of the Enterprise Learning Portfolio, process documentation, team drives and project repositories. • Continually update and refine standard operating procedures (SOPs) and process documentation to drive efficiency and operational excellence across the team. • Partner with Learning Consultants, Program Managers and external partners to ensure all materials, logistics, and communications are prepared and seamlessly executed. The Ideal Candidate For This Position: • Has strong organizational skills and follow-through  • Has a meticulous attention to detail  • Excellent written and verbal communication skills  • Ability to think on their feet and solve problems in real-time  • Ability to partner with multiple stakeholders to deliver events and experiences  • Foundational project management skills  • Ability to identify trends, provide recommendations for improvement, and escalate as needed  Basic Qualifications • High School Diploma, GED or Military Experience • At least 1 year of experience in Project Management, Process Management, or Learning & Development or combination • At least 1 year in event management or supporting tactical program logistics Preferred Qualifications • Bachelor’s Degree • 2+ years of experience in Project or Process Management • 2+ years of event management and logistics experience • Experience using Jira or similar task and intake management systems • Experience maintaining central knowledge bases, shared Google Drives, or portfolio assets This role is designated as a hybrid position. You are expected to adhere to Capital One's hybrid policy regarding required on-site presence at your designated office location. At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (e.g. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-3, and O-1, or any other forms of work authoriza