Travel & Expense/Corporate Card Operations Manager

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description The Travel & Expense/Corporate Card Operations Manager leads the bank's travel and expense reimbursement program and corporate card administration function. This role is responsible for delivering effective operational support, ensuring compliance with policies and regulations, leading a team, and driving strategy and process improvements across travel, expense, and corporate card programs. Looking for a leader who can balance people management, operational oversight, project leadership, stakeholder partnership, and strategic initiatives in a highly visible, customer-focused environment.   Key Responsibilities • Lead the travel, expense, and corporate card operations team, including coaching and development of staff. • Manage team performance, including setting expectations, providing coaching and feedback, and supporting employee development. • Manage day-to-day operations supporting travel and expense reimbursement and corporate card programs. • Ensure quality service, operational effectiveness, and compliance with corporate policies and applicable regulations. • Partner with key stakeholders across Corporate Payment Systems (CPS), Procurement, Human Resources, Internal Fraud, Product & Strategy, and other business partners. • Oversee corporate card administration, escalations, program support, and operational controls. • Drive process improvements, strategic initiatives, and operational efficiencies. • Lead projects, support system enhancements and testing, and participate in the review and recommendation of operational systems and procedures. • Serve as a key escalation point for complex issues and customer concerns.   Basic Qualifications • Bachelor’s degree, or equivalent work experience • Typically five or more years of relevant experience   Preferred Skills/Experience • Experience with travel and expense operations and/or corporate card administration • Experience leading projects and strategic initiatives • Strong customer relationship management and stakeholder partnership skills • Thorough knowledge of operational functions, systems, procedures, products, and services supported by the assigned area • Understanding of applicable Federal and State laws and regulations • Knowledge of applicable products, programs, financial analysis, and related documentation • Strong organizational, managerial, project management, and people leadership skills • Excellent interpersonal, verbal, and written communication skills • Ability to manage multiple priorities in a fast-paced environment • Experience working across multiple business functions and supporting geographically dispersed teams • Workday experience preferred • Experience with Access Online, Spend Clarity, JIRA, or similar systems preferred   Location Expectations: This role requires working from a U.S. Bank location three (3) or more days per week. If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our  disability accommodations for applicants . Benefits:   Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits ar