Navan Pro Consultant

At Reed & Mackay, we are more than a global leader in travel and event management; we are a team united by passion, care, and entrepreneurial spirit. As a unique brand within the Navan Group, we provide deep sector expertise and customised programmes from offices across the globe. With over 60 years of innovation in service, our success is built on delivering flexibility, reassurance, and insight to our clients. Our built-for-service technology and high-touch expertise removes the hassle from travel and event management, connecting businesses globally while keeping their people productive and safe and their costs down. Looking for the next opportunity? Join our dynamic, inclusive culture, where your ideas are valued, your growth is supported, and your contributions help shape the future of global travel and events. About the Role The main role of a Navan Pro Consultant is to build relationships and understand the needs of our client’s while delivering a ‘high touch’ service that saves clients time and drives down their total cost of travel. What you’ll do Service Expectation • Provide a dedicated, consistently high level of service to all clients tailored to their individual requirements with a desire to always exceed client expectation. • Effectively manage your workload to meet all deadlines as required, either set by the client or within R&M • Ability and willingness to service different client industry sectors across the wider business • Demonstrate innovative thinking and provide a consultative approach • To be proficient in R&M and Navan Technology, sharing knowledge with the client to ensure an all-encompassing service • To be responsible for the delivery of all air, rail, car rental, ferry, black car and charter reservations and to advise clients on best practice utilising R&M and Navan technology Operational Excellence • Manage your own full client portfolio to the highest R&M and Navan standard, demonstrating extraordinary customer service to your wider team • Pro-actively build meaningful and long-lasting relationships both internally and externally • Always exceed client’s expectation • Identify and implement opportunity to add value to each booking • Ability to apply a variety of fare types and ticketing methods, whilst maintaining an up-to-date knowledge of industry innovations (e.g., airline direct connect) • Working with IFD (International Fares Desk) to proactively identify cross market and local inventory differences • Procure the best hotel rates for clients utilising GDS and non GDS channels, as well as leveraging supplier relationships to gain the best result • Monitor all bookings for further saving opportunities up until completion of the trip • Utilise detailed understanding of the client policy to drive compliance whilst maximising opportunity to enhance the traveller experience • Ability to apply a variety of fare types and ticketing methods, whilst maintaining an up-to-date knowledge of industry innovations (e.g., airline direct connect) • Monitor all bookings for further saving opportunities up until completion of the trip • To be proficient in all R&M and Navan Technology and to ensure knowledge is shared and maintained amongst the team • To oversee the client experience by utilising mixed mode booking tools and to provide 1st line support for both offline/online bookings • Demonstrate proactive thinking when providing travel solutions • Able to provide cost effective solutions across all aspects of travel • To always comply with the client policies and guidelines • Achieve SLAs for all accounts • Regular interaction with overseas colleagues • Apply Quality Control procedures and processes in line with company and GREC requirements What We’re Looking For • Previous VIP e