Jobs / United States / Signode UK Ltd

Signode UK Ltd

Junior OSS Customer Service & Service Operations Representative

Strassen, Luxembourg, Luxembourg Posted 21 days ago

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Sponsorship verdict

No sponsorship evidence yet

No government record and no wording either way. Not a refusal: ask the recruiter.

  • No government sponsor record hereThis employer does not appear with approvals in the government data SponsorApply holds.
  • The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
  • No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area.
  • Confirmed live todayWhen a source last listed this job as open.
Details and sources
No salary bar for this route
H-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.

US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).

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Before you apply

Sponsorship unknown

No register record and no sponsorship wording in the posting. Worth asking the employer before investing significant time.

These come from the posting’s own wording. Read the original listing to confirm. See better-fit alternatives →

About the role

Junior OSS Customer Service & Service Operations Representative Position Summary The Junior OSS Customer Service & Service Operations Representative supports the daily execution of OSS Customer Service operations and contributes to the continuous improvement of customer experience, operational performance and business processes. Working closely with senior colleagues, technicians, sales, finance and business development, the role participates in the management of customer requests, service activities, contracts, complaints, reporting and operational improvement initiatives. The position offers broad exposure to customer service, service operations, digitalization, automation and business process management. Key Responsibilities Customer Service Operations • Process and follow up customer requests • Support order and service administration activities • Maintain customer master data • Support management of contracts and agreements • Assist customers through various communication channels • Ensure timely and professional customer communication Service Operations Support • Support field service coordination activities • Assist with planning-related activities • Follow up work orders and service activities • Support maintenance contract administration • Manage machine and installed-base information • Ensure accuracy of operational data Complaints & Escalations • Register and monitor complaints • Follow up corrective actions • Support customer escalation management • Participate in root cause investigations Finance & Commercial Support • Support quotation follow-up • Assist with invoicing-related activities • Support cash collection initiatives • Follow up customer disputes • Participate in overdue reduction actions Reporting & Data Management • Maintain operational reports • Monitor KPIs • Support dashboard creation • Ensure data quality in company systems Continuous Improvement & Digitalization • Contribute to process improvement initiatives • Support implementation of new tools and systems

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