Customer Service Representative

About the role As a Customer Service Representative for the Turkey and Greece region at Avery Dennison, you will serve as the primary link between our customers and internal teams. In this role, you will manage end-to-end customer interactions, resolve complex inquiries, coordinate with supply chain and logistics functions, and drive client satisfaction and business growth within our Label and Packaging Materials Group division. This is a hybrid position based at our Samandira-Sancaktepe / ISTANBUL facility. Key Responsibilities • Serve as the primary point of contact for customers in Turkey and Greece, addressing inbound inquiries across multiple channels including email, phone, live chat, and online presentations. • Oversee end-to-end order processing and coordinate delivery schedules with Planning and Logistics teams to ensure seamless fulfillment. • Research, troubleshoot, and resolve complex customer complaints, order discrepancies, and technical issues efficiently. • Build and maintain trusted relationships with key accounts, proactively identifying customer needs to cross-sell and upsell relevant products and solutions. • Conduct warm outbound calls to prospective and existing clients while meticulously tracking sales activities and customer data within the CRM. Qualifications Required: • Minimum of 4+ years of previous experience in an internal sales or customer service function (ideally within the manufacturing/production industry). • Minimum university degree. • Full fluency in Turkish and English; Greek is considered a bonus/plus. Skills you need to succeed: • Creativity, innovation, and an entrepreneurial spirit for growing a sustainable business. • Good command of MS Office programs. What we offer What We Offer Here's a glimpse of the great benefits you can expect: - Financial & Health Benefits : We offer Private Health Insurance, Life Insurance, and a Yearly Bonus. Our package includes a Bairam Allowance, Support with commuting, and Lunch Tickets (7260 TRY/month). - Flexible Work & Well-being : Benefit from our Employee Assistance Programme (psychological, legal, financial help) for comprehensive support and the possibility of hybrid work (if the job allows). To help us process your application quickly, please upload your CV in either PDF or Word format. We also kindly ask that you submit your resume in the same language as this job posting. Why join Avery Dennison We are a global materials science and digital identification solutions company with locations in over 50 countries, and approximately 35,000 employees worldwide. As a science and innovation company, we believe that diverse teams are stronger teams. We are committed to fostering a culture of curiosity and courage, where you can grow your career with a company that has innovation in its DNA. Founded on creating real-world impact to enable a better future, we strive to provide an open, collaborative culture where diversity of thought is encouraged and respected. Hear from our employees about what it's like working at Avery Dennison. Learn more at www.averydennison.com . At Avery Dennison, we work with the biggest brands in the FMCG, apparel, automotive, and pharma industries. Our site in Istanbul, founded in 1998, is a collaborative and dynamic environment that supports our LGM division and employs over 20 talented individuals. Key functions at this site include Customer Service, Finance, Operations and Sales, offering diverse career paths and opportunities for growth. Equal Opportunity Employer Avery Dennison is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, o