Director of Program Operations, Data, & Systems, MBA Program

Job Summary: The Director of Program Operations, Data, & Systems provides leadership for an integrated portfolio of academic program operations, data and analytics, and business systems supporting the Harvard Business School MBA Program. Reporting to the Managing Director, Registrar, this role leads through senior functional managers and is responsible for translating MBA Program and Registrar's Office priorities into coordinated plans, aligning resources and work across teams, and ensuring strong execution and operational performance. The Director is a systems-oriented leader who connects people, processes, data, and technology to improve delivery of the MBA academic program and the student and faculty experience. The role provides senior business-side leadership for systems transformation and serves as a key representative of MBA academic program priorities in partnership with HBS IT and School leadership. The Director leads continuous improvement and transformation across the portfolio and develops the organizational and analytical capabilities required to support increasingly data-informed operations and decision-making. As a member of the Registrar's Office leadership team, the Director builds and develops a high-performing, collaborative organization capable of delivering reliable core operations while adapting to changing program needs and advancing strategic priorities. Job-Specific Responsibilities: Team Leadership & Execution  • Lead and develop the Program Operations, Data, and Systems team through two senior functional leaders, establishing clear priorities, accountability, and expectations for performance while strengthening leadership and organizational capability. • Translate MBA Program and Registrar's Office strategy into coordinated priorities, work plans, and resource decisions; align work across teams and actively manage dependencies, competing priorities, and execution risks. • Foster a culture of strong execution, collaboration, continuous improvement, and accountability; exercise judgment and provide leadership on complex issues, ensuring timely decision-making, escalation, and resolution. Academic Program Operations & Continuous Improvement  • Provide leadership and oversight for core academic program and course operations, ensuring reliable, efficient, and student- and faculty-centered delivery of critical MBA services and processes. • Lead ongoing evaluation and redesign of business processes, workflows, service models, and organizational practices to improve quality, efficiency, scalability, and stakeholder experience. • Apply a systems perspective to identify connections and opportunities across operations, policy, data, technology, and organizational processes, leading improvements from problem definition through implementation and assessment. Business Systems & Transformation  • Provide senior business-side leadership for major systems and digitally enabled transformation initiatives affecting the MBA academic program, translating program strategy and priorities into future-state capabilities, business requirements, and implementation priorities. • Represent Registrar's Office and MBA academic program priorities in senior-level technology and transformation planning, partnering with HBS IT to evaluate opportunities and tradeoffs, shape priorities and recommendations, and ensure alignment among MBA needs, user experience, and broader HBS technology direction. • Lead the business transformation required to realize the value of technology investments, integrating systems implementation with process and operating-model redesign, organizational readiness, change management, adoption, and measures of success. Data, Analytics & Decision Support  • Provide strategic direction and leadership for t