Staff Software Engineer - Agent Platform

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers. When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing. Staff Software Developer - Agent Platform Why We Have This Role Join the Agent Platform team in Seattle and help build the platform that supports AI agent capabilities across Qualtrics! The team supports customers building their own agents through Agent Studio and it supports in-product features that leverage agentic capabilities. Come work with software engineers, machine learning engineers, applied scientists, product managers, and security architects to help teams build and operate agents safely and effectively! How You’ll Find Success • Working in a supportive environment that enables individual growth and the achievement of team goals. • Collaborate with your peers, prioritize features, and work with a sense of urgency to deliver value to our customers. • Use agent observability data to support trust, safety, compliance, and product improvement. • Stay current with rapidly changing agentic capabilities and apply sound judgment to new tools and approaches. • Analyze and enhance agentic systems for better performance and efficiency. How You'll Grow • Expand your expertise in software engineering by working on cutting-edge technologies for AI agent runtime, observability, and governance. • Take on mentorship roles and collaborative projects to refine your leadership skills and guide junior team members. • Gain insights into different areas of the business by collaborating with various teams, enriching your understanding of how technology impacts overall company strategy. Things You’ll Do • Design and develop robust AI architectures, frameworks, and algorithms that can support large-scale and complex enterprise SaaS AI solutions in alignment with business objectives. • Evaluate and select appropriate AI technologies, tools, and frameworks to achieve the desired outcomes for performance, accuracy, and scalability. • Collaborate across the company to guide the direction of agentic capabilities at Qualtrics, spanning teams from research to production. • Communicate with a team of applied scientists, product managers, and engineers to bring alignment on AI architectures, design decisions, and technical specifications. • Offer technical supervision and direction to the Core AI platform teams and lead the technical roadmap of the Agent Platform team. • Conduct regular code reviews and provide technical guidance to team members. • Stay up-to-date with the latest advancements in AI technologies, frameworks, and algorithms, and identify opportunities for their application in the organization. What We’re Looking For On Your Resume • Bachelor's or Master's degree in Computer Science, Artificial Intelligence, or a related field. • Proven experience (8+ years) working as a S