Remote Support Engineer Monitoring & Connected Care

Job Title Remote Support Engineer Monitoring & Connected Care Job Description Remote Support Engineer MA&TC Responsible for servicing and installing professional Philips healthcare ‘Patient Monitoring’ equipment and maximizing customer satisfaction   Your role:   • Participate in the Remote Support Desk team • Install Philips Healthcare (PH) Patient Monitoring equipment according standards with respect to quality and installation time as set by PH. Some product highlights: Intellivue Patient Monitors, Fetal monitors, Central monitoring (PIICix) & Telemetry systems (MX40), CareEvent, Clinical information systems like ICCA, IntelliVue Guardian Software (IGS), Intellispace Perinatal (ISP) and Console. • Integrate patient monitoring equipment in both Philips supplied as customer supplied clinical networks as being a consultant across the geography. • Setup connection towards 3rd party systems like Hospital Information Systems (By HL7 broker), Telephony alarming systems, etc. • Perform corrective maintenance, supported when necessary by tier-2 remote support center. • Troubleshoot Hard/Software / IT infrastructure to ensure acceptable Quality of Service (real time patient data requirements). · Being responsible for patiënt data in a hospital environment working close to the patient. • Perform planned maintenance and equipment modifications within the scheduled time and to the quality standards set by PH • Demonstrate commitments to meet customer needs and requirements by ensuring all given quality standards • Submit timely and accurate service data, job sheets, reports, expense claims, field problem reports and other paperwork as assigned • Be aware of customer needs and potential commercial leads. Provide feedback and recommendations to commercial colleagues and management in the district. • Keep abreast of new technologies likely to affect PH range of products • Be a professional representative for PH with respect to customer problems, ensuring personal acceptability by the customer in appearance and behavior in accordance with PH policy and targets • Responsible for reporting customer feedback according to applicable quality standard policy and follow up relevant assigned quality & regulatory training in a timely manner You're the right fit if: • Bachelor in ICT engineering • ICT experience (MS Operating systems Windows 11 & Server 2022/2025, SQL, AV, OS Patching, security certificates) • Knowledge of and experience with local (WIFI) networks; • Basic knowledge of virtualization & HL7 is desirable is a pre • Extensive knowledge of Patient Monitoring systems is a pre • Experience of Healthcare IT is desirable is a pre. • Experience in maintenance and troubleshooting of technical complex systems • Preferably demonstrable relevant experience in patient monitoring equipment • Fluent in Dutch, fluent in French, fluent in English • “Can do” mentality • Pro-active · Customer oriented • Good communicator • Team player • Positive, open attitude • Willingness to participate in 24x7 shift • Occasional travel to client sites during installation phases   How we work together   We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per wee k.   Onsite roles require full-time presence in the company’s facilities.​ Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.​   This role is an office role, with occasional travel to client sites during installation phases. Compensation and Benefits: Professional recognition must go hand in hand with fair and transparent compensation. The base salary range for this position is 48 058 € - 72 806 €. Compensation within this ra