Business Director - AI/ML Product Strategy & Operations

Business Director - AI/ML Product Strategy & Operations This role will lead a Product Strategy & Operations team spanning the Machine Learning and AI platforms at Capital One. The position is responsible for driving the strategy, operational cadences, and capabilities that enable Capital One associates to build, train, deploy, and scale Models and Generative/Agentic AI applications across the business. We are looking for an analytical and strategic leader with strong product intuition, proven expertise in establishing product operations practices, and a track record of translating product vision into operational execution. This individual will bring deep domain expertise in AI/ML technologies, emerging infrastructure, and autonomous multi-agent systems for Generative AI development. An ideal candidate has prior leadership experience across product strategy, product operations, analytics, or insights. This leader will define product strategy, roadmap prioritization, and operational frameworks grounded in technical understanding and user experience. They will advocate for internal users (data scientists and engineers) to streamline workflows and accelerate the adoption of Generative and Agentic AI solutions. Partnering closely with Product, Engineering, TPM, and cross-functional partners, they will establish end-to-end product operations mechanisms and strategic planning processes. As a Business Director at Capital One, you will apply your strategic and analytical skills to major company challenges. You’ll team with world-class professionals to develop and test strategies that ultimately impact the bottom line. And you will do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation. General Responsibilities:   • Strategic leadership:  Develop business strategies that will drive growth, profitability, and competitive success for Capital One in the face of shifting consumer and regulatory demands • Leadership:  May manage and develop multiple analysts.  Coaching and mentoring associates with a goal of developing and retaining talent at Capital One • Product:  Develop and implement new product and pricing strategies for various lending products; lead product level data modeling/analytics • Marketing:  Lead direct-to-consumer marketing efforts for select products, and strategic intent for products distributed through the retail channel.  Build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver on new go-to-market strategies • Credit Risk:  Drive step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior, creating risk models, and testing hypotheses using rigorous monitoring and analysis • Execution:  Manage and sequence delivery of business intent, build business requirements and execute against the product strategy. Oversee multiple projects and programs concurrently • Partnership:  Work closely with colleagues across Capital One including:  IT, Sales, Operations, Finance and others to drive improvement in quality, volume, service, and profitability   • Strategic; analytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytic marketing; credit risk management • Strong business judgment, leadership and integrity: They should be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business • Solid people leadership experie