Deal Desk Analyst

Who we are DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents. Learn why more than 100,000 organizations, including 90% of the Fortune 500, choose DigiCert to stop today’s threats and prepare for a quantum-safe future at www.digicert.com Job summary Join our growing Business Desk team as an analytical and collaborative partner driving Deal Desk and Order-to-Cash operations for the Americas (AMS) region. In this role, you’ll work hand-in-hand with Sales to structure and close high-quality deals, while serving as a key advisor to regional Sales Leadership. By providing the operational insights and best practices needed to accelerate commercial discussions, you will play a vital role in driving our business growth What you will do • Serve as a strategic partner to Sales and cross-functional teams to structure, review, and finalize complex, non-standard transactions while ensuring compliance with corporate policies. • Proactively identify internal roadblocks to deal closure, proposing creative alternatives and managing escalations to keep the sales cycle moving. • Act as a subject matter expert on Salesforce, CPQ, and product platforms—resolving integration and data queries for Sales while continuously identifying opportunities to optimize the deal process. • Partner closely with Sales and Operations leadership to drive business reviews and deliver operational insights that support forecasting and optimize deal structures to accelerate ARR growth. • Drive team excellence by sharing best practices, mentoring team members, and leading cross-functional projects to improve overall operational efficiency. What you will have • Bachelor’s degree with 2–3 + years of experience in Sales Operations, Corporate Finance, Contract Management, or Project Management. • Strong business judgment with the ability to evaluate how commercial contract terms impact company revenue, profitability, and risk. • An analytical and adaptable thinker who thrives in the grey area—capable of navigating ambiguity, reconciling conflicting requirements, and designing creative solutions where no clear playbook exists. • Exceptional written, verbal, and presentation skills, with the confidence and professional presence to engage and align with senior leadership. • Demonstrated ability to organize, document, and drive adoption of streamlined workflows that improve productivity across diverse teams. • Highly organized and self-motivated, with the resilience to prioritize effectively, maintain poise, and drive momentum under tight deadlines during high-volume peak periods. Benefits • Competitive compensation and comprehensive health, dental, and vision coverage • Retirement savings programs with company matching (401(k) or RRSP) • Generous paid time off, including holidays, and vacation • Paid parental leave and family support benefits • Life and disability coverage • Flexible spending and health savings options (where applicable) • Health and wellness support, including gym reimbursement and wellness programs • Employee Assistance Program with 24/7 confidential support for employees and families • Education assistance and professional development opportunities • Access to LinkedIn Learning and continuous learning resources • Employee referral bonus program and additional company perks and discounts • Internal rewards and recognition platform ( Motivosity ) to celebrate and acknowledge project wins, milestone achievements, and the outstanding contributions of our colleagues • B