Account Manager - London

Account Manager About Us ClaimSorted helps insurers outsource claims end to end – a service called Third-Party Administration (TPA), a ~$200B industry. We combine a strong in-house claims team with our AI-enabled platform to deliver up to 3× faster claims, better service, and better economics for insurers. Backed by Y Combinator, Atomico, and Eurazeo, we’ve raised $15M+ and already manage claims for over $100M in insurance premium across 30+ MGAs, including more than five publicly traded companies. Our goal: scale to $1B and become the most valuable TPA in the market. The Role You will own the full customer relationship: onboarding, go-live, retention, renewals, expansion, and work directly with the CEO as the customer’s internal quarterback at ClaimSorted. • Lead onboarding and delivery: build the plan, drive the timeline, and ensure a clean go-live • Coordinate Ops, Claims, and Product to unblock issues fast and keep clients confident • Run the account rhythm: success plans, SLAs, escalation paths, and exec updates • Spot risk early, de-escalate issues, and earn renewals and references • Find and close expansion opportunities (new programs, regions, lines, volume) • Turn what works into repeatable playbooks, templates, and routines We love working together in the office, so this is a full-time, office-based role in our London office. We’re a high-intensity team because we believe great outcomes come from doing the work well. Qualifications We care more about hunger and grit than years on a CV. You might be a management consultant who’s seen insurance pain points firsthand, or a top-performing Account Manager ready for something bigger. • Based in or willing to relocate to London • Work authorisation in the UK without need of sponsorship • Commercially minded with the ability to map value and close expansions • Strong relationship builder who earns trust across stakeholders and stays calm under pressure • 2+ years in Account Management, Customer Success, sales, or insurance/InsurTech(a plus) • Knowledge of the insurance industry or TPA operations (a plus) Our Values • Move Fast – Act decisively, iterate quickly, optimize for momentum. • Always Overdeliver – We exceed expectations in everything we do. • Think Customer-First, Always – The customer experience drives every decision. • Challenge the Status Quo – We innovate relentlessly and never settle for ‘good enough.’ • Say It How It Is – Transparency and direct communication build trust. Compensation & Benefits • Competitive salary beyond the industry standard • Quarterly performance bonus: up to 15% of quarterly salary • Equity participation: stock options as an early-stage team member • Medical insurance • Pension contributions (UK) • Accelerated promotion track in a high-growth environment Find Jobs in United Kingdom on Arbeitnow