Senior Director, Global Order-to-Cash

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role Overview We are looking for a Senior Director, Global Order-to-Cash to join our Finance team. This is a Santa Clara, CA hybrid role or U.S.-based remote role, reporting to the VP, Revenue Accounting. You will serve as the global process owner for the complete order-to-cash chain from executable customer order through billing, invoicing, accounts receivable, cash application, credit, collections, disputes, credits and rebills, and cash realization. This is a strategic process leadership role, not a transactional billing, AR, or collections role. You will be accountable for the global OTC process architecture, control framework, KPI model, transformation agenda, India OTC COE outcomes, and end-to-end operational performance. You will ensure Zscaler operates with one integrated OTC process, one KPI architecture, one transformation roadmap, and one accountable global leader across the customer-facing cash chain. What You’ll Do — Role Expectations • Serve as the global process owner for the end-to-end OTC chain, including order management, billing readiness, billing, invoicing, usage/consumption billing, credits and rebills, AR, cash application, credit, collections, disputes, and cash realization. • Own the global OTC process architecture, operating boundaries, controls, data requirements, KPI framework, transformation roadmap, and performance outcomes across billing accuracy, receivables integrity, DSO, AR aging, cash application, collections, and disputes. • Provide global leadership to the India OTC COE in partnership with the Director, Order Management & Billing and Director, AR, Credit & Collections, including delegated authority, operating expectations, KPIs, escalation thresholds, evidence standards, and outcome ownership. • Partner with Sales Operations, Deal Desk, Legal, Provisioning, Product, Pricing, Technical Revenue, Revenue Accounting, Treasury, Controllership, Business Transformation, and IT to improve upstream order quality and prevent downstream billing, AR, and collection issues. • Lead the OTC transformation agenda, including automation opportunities across order validation, billing readiness, invoicing, credits/rebills, cash application, collections prioritization, dispute routing, exception queues, AR analytics, and human-touch reduction. Who You Are — Success Profile • You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success. • You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the ou