Customer Service Team Member - Part Time Evenings

Customer Service Team Member - Twilight - Part Time Location: Southampton Reporting to: Customer Service Team Lead At Starling, we are on a mission to provide people with a fairer, smarter, and more human alternative to traditional banks. We are building a leading digital bank, driven by fast technology, fair service, and honest values. Our vision is to create a banking industry that serves everyone - by developing best-in-class proprietary technology, offering an exceptional customer experience, and establishing a strong, sustainable business. Our five core values – Listen, Keep It Simple, Do The Right Thing, Own It, and Aim for Greatness – are at the heart of everything we do, guiding our strategy and shaping our culture. We're a branchless, largely paperless bank, committed to responsible banking, sustainability, and fostering an inclusive environment where everyone can thrive. About the role: Our Customer Service team is at the core of our success - and our Customer Service Team Members are our greatest asset. As the point of contact for our customers, being able to respond to their needs in an efficient and timely manner - however and whenever they choose to speak to us - is what helps set us apart from the competition. The queries you deal with will be wide ranging, from the simple to the complex. It’s a varied yet challenging role and everyone at Starling gets the chance to own interesting things from day one. Here at Starling we truly put our customers first - and we want to hire people who are driven to do the same! The starting salary for this role is £28,000 FTE (Roughly £18,600 for 25 hours, pro-rata) . We're looking for customer obsessed people, regardless of your background & experience if that's you, we want to hear from you! The shifts, training & hybrid working: Evenings - 25 hours a week (current rotation below): Training for the role is 5 weeks in the office. 5 Weeks of 9:00 - 17:30 Monday - Friday. After this, the team work 1 shift per fortnight in the office and the rest from home. Our contact centres are open 365 days per year. We’re passionate about improving work life balance and are committed to hybrid working patterns that give you a balance of home and office working. The recruitment process: Once we have reviewed your application we will be in touch to let you know if we are progressing your application further or not. If progressed, we will then invite you to book a call with someone from our talent acquisition team. After the call, if the role seems like the right fit, we will invite you for a final stage video interview with a Team Leader from our Customer Services team. They will be able to give you even more insight into the role and life at Starling and talk to you about your experience and love of customer service! The interview will be made up of Q&A questions, role play activity and a written communication exercise. We’re looking for people who are passionate about us and our product, so check out our App or read about our journey before meeting with us. We have an induction starting 23rd November & 7th December. Requirements You’ll support your customers by : • Providing exceptional customer service via phone, email, live chat and social media. • Showing ownership and accountability for offering solutions that help and benefit our customers. • Maintaining high standards and continually striving to improve the service for our customers. • Responding to customer complaints and escalating issues as necessary. • Supporting a continuous improvement ethos within the contact centre. • Actively seeking to improve processes and workflows. • Working well within a dynamic team environment. About you : • Working in a contact centre environment is not essential - showing us you understand what