Senior Director, Business Operations

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Operations Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Experience This position offers an exceptional opportunity to lead within the Salesforce Product & Pricing Operations organization. As the Senior Director, you will have the unique opportunity to shape our integration strategy for acquired businesses and fundamentally transform our product launch process across the company. Both initiatives aim to achieve more successful products and deliver superior experiences for our customers, sellers, and operators. The ideal candidate is a strategic leader and operational transformer who excels at translating complex strategies into repeatable, scalable systems. This role reports to VP of Product and Pricing Operations within the COFO organization. What You'll Actually Be Doing • Transform the New Product Introduction (NPI) process and underlying systems to optimize speed-to-market and operational rigors; lead the transition from successful transformation of new product launches launches into long-term, scalable operations; partner closely with Product Management and Engineering to ensure accurate, high-quality operational delivery of product licensing and entitlements. • Establish executive-level governance frameworks and launch readiness councils to align cross-functional leadership across Product, Engineering, Marketing, Sales, Operations, Legal, and Finance; define, monitor, and optimize key product operations performance metrics (e.g., launch cycle time, product configuration accuracy, SKU adoption, and seller friction metrics) to measure operational impact. • Lead, build, and mentor a high-performing team of product and pricing operations professionals, fostering a culture of operational excellence, accountability, and continuous process improvement; drive comprehensive change management plans—including training, stakeholder communications, and playbooks—to ensure seamless cross-functional adoption of modernized launch and pricing processes. • Influence annual compensation planning cycles to incorporate solutions that support successful launch of new and organic products You're Our Person If... • 10–15+ years of progressive leadership experience in Product Operations, Pricing Operations, Business Operations, or Strategic Program Management within enterprise SaaS or cloud software organizations; proven track record of leading large-scale cross-functional transformations, complex NPI processes, and Quote-to-Cash (Q2C) operational strategies; demonstrated experience with M&A integration—specifically integrating product suites, pricing methodologies, and operational workflows of acquired companies. • Strong executive presence with exceptional written and verbal communication skills; proven ability to influence executive leadership and drive cross-functional alignment; deep expertise in enterprise pricing structures, price book configuration, discounting models, and product hierarchy design; strong analytical and quantitative skills, with a track record of using data to dri