Senior Associate, Real Estate Operations Specialist, Global Workplace Services

Senior Associate, Real Estate Operations Specialist, Global Workplace Services At Capital One, we dare to dream, disrupt and deliver a better way. Our goal is simple—bring ingenuity, simplicity and humanity to an industry ripe for change. Our Global Workplace Services (GWS) team is a dynamic organization where development matters as much as our ability to provide collaborative and secure environments that drive connection, innovation and business success. Our commitment extends beyond solutions; it embraces a culture of care. We value, celebrate and respect each teammate's unique talents, experience, and contributions. In GWS, our team manages a diverse portfolio of mixed-use owned and leased properties. We’re constantly transforming our workplace to enable our employees to work the way they work best. But it doesn’t stop there. We don’t just reimagine and create fabulous spaces and amenities, we also manage and operate them and ensure the safety and security of our employees and the community—we’re a well-oiled machine! That’s why our team is looking to add a Real Estate Operations Specialist.   As a Real Estate Operations Specialist, you will serve as the operational backbone of our Real Estate team. You will support our Transactions & Real Estate Administration team across our global property portfolio.    This position is responsible for driving operational excellence, maintaining real estate systems and data quality, and core lease administration, real estate tax workflows, and accounts payable processes. They will investigate root causes of operational friction, proactively socialize payment and contract updates, and implement process enhancements across our lease administration and transaction programs. The Ideal Candidate Should  • Possess the skill to prioritize multiple tasks concurrently while keeping stakeholders proactively informed. • Investigate the root cause of operational gaps and present clear, logical options to solve problems. • Demonstrate sound judgment by balancing data, lease terms, and logic to make decisions. • Proactively identify opportunities to improve team processes and lead the implementation of workflow enhancements. • Positively reflect the Capital One brand when engaging with internal business partners, landlords, subtenants, and external vendors. • Speaks confidently, communicates proactively, and leads multi-faceted communication initiatives that inspire trust. • Anticipates customer needs, asks probing questions to tailor solutions, and leverages feedback to manage critical customer domains. • Manages up effectively, influences peer buy-in, and leads cross-functional projects touching multiple stakeholders. • Operates autonomously as a technical subject matter expert, executing complex programs and driving automated solutions. • Demonstrates sound judgment by grounding decisions in multiple data sources and maintaining discretion with sensitive information. • Upholds company values strictly, demonstrating personal integrity and adhering to established best practices. • Solves complex issues across teams by leveraging prior experience, considering downstream impacts, and driving technical optimizations. • Accurately assesses effort for complex deliverables and prioritizes critical work to own and execute business-critical results. • Collaborates actively across teams, seeking feedback and managing critical operational plans to build productive partner relationships. Key Responsibilities:  • Manage the daily intake, classification, and response routing for the primary Real Estate Administration mailbox and physical lease notices, ensuring inquiries are answered with sufficient context and detail. • Perform initial review, matching, and coding for monthly lease payments, util