Regional Director of Operations, UK, Europe and Africa

Regional Director of Operations, UK, Europe and Africa Kenyon International Emergency Services, part of the TrustFlight Group Bracknell, United Kingdom | Full time, permanent | Competitive salary and benefits package When the worst happens, families need someone they can trust. Lead that response. When an aircraft is lost, a ship is in distress or a community is struck by disaster, families are suddenly facing the hardest days of their lives. They need answers, they need to be treated with dignity, and they need to know that the people they have lost are being cared for. For more than a century, Kenyon International Emergency Services has been the organisation that airlines, governments and major companies call on to make sure that happens. We are looking for a senior crisis leader to direct that response across the UK, Europe and Africa. This is a role for someone who has stood in the room when it mattered, who leads with calm authority, and who believes that how an organisation treats the bereaved and the injured says everything about its character. About Kenyon Kenyon provides emergency planning, family assistance, humanitarian support and recovery services to clients around the world, drawing on a network of more than 2,500 trained responders who can be mobilised at short notice into any jurisdiction. Our clients rely on us to keep their promises to the people affected by an incident, and we hold ourselves to that standard every day, not only on the day of an activation. Kenyon is part of the TrustFlight Group, an aviation safety and compliance technology business. That gives Kenyon something unusual in this sector: a world class technology team working alongside it, and a genuine commitment to using AI to make crisis response faster, better informed and more humane. Our values are simple and we mean them: integrity, and a customer first attitude in everything we do. The role Kenyon operates a two hub leadership model. You will lead the Bracknell hub, with regional accountability for operational delivery, readiness, contracted offices and relationships across the UK, Europe and Africa. Your peer, the Regional Director of Operations in Vancouver, leads the Americas and Asia Pacific. Together you share accountability for the readiness and quality of Kenyon’s response worldwide. Senior Incident Director for activations Senior on call duty is shared between the two Directors on a fixed twelve hour rota, with a structured handover at each change of duty, so that cover is continuous around the clock and neither Director works through their own night. Your window runs from approximately 06:00 to 18:00 UK time. When an incident arises during your window, wherever in the world it occurs, you take up the role of Senior Incident Director. You will have the authority to set the deployment posture, commit responders and stand the organisation up or down without further approval. Where a client requires it, you will deploy as their strategic point of contact, leading the response on their behalf at the most demanding moments an organisation can face, including mass casualty, government led and politically sensitive events. Major activations are infrequent, and Kenyon holds its capability through a surge based model rather than a large permanent workforce. Your judgement of regional readiness, kept current every week of the year, is what makes that model work. What you will lead · Regional readiness and response. Maintain and continuously measure activation readiness across the UK, Europe and Africa, and develop the procedures, protocols and contingency plans that underpin it. · Your team and offices. Line manage the Regional Operations Manager in Bracknell, run the Bracknell hub and its regional operations as one regional function