Delivery Manager

If you’ve been looking to join a fast-growing startup with a bold vision of a world where doing good is built into everything we do , then you’ve found the right place. Backed by General Catalyst, the same investors behind Stripe and Airbnb, we’re building something truly extraordinary. Our Mission Our mission at Goodstack is to revolutionize how the world does good 🌎. As a fast growth, AI-native social impact startup, we power global change through technology. We enable companies to seamlessly integrate positive impact into what they do through a unified platform while supporting nonprofits in gaining access to cutting-edge technology and finding new funding streams. Global brands, including Google, OpenAI, TikTok, LinkedIn, HSBC, Atlassian and Twilio - as well as thousands of nonprofits, including the Red Cross, Cancer Research, and Oxfam - use Goodstack to make a difference. In 2025 alone, we facilitated $5 billion in donations to good causes. But this is just the beginning. We're building the world’s leading platform that powers donations to nonprofits globally. To keep our momentum and deliver consistently high value to our partners, we need incredible people to help us on our journey – we need you 🫵 Join us as Delivery Manager! We’re looking for a proactive, solutions-driven Delivery Manager to lead and scale our growing team of 20 grant specialists. You’ll own day-to-day delivery, ensuring tasks are completed on time, proposals meet the highest quality standards, and blockers are resolved quickly. You’ll build effective processes across grant prospecting, writing, and submission, while coaching and developing your team, optimising workflows, and using AI-powered tools to improve efficiency without compromising quality. As Delivery Manager, your mission will be to: • Manage a growing grant writer team of 20 people. • Ensure the team completes their backlog of tasks each day. • Ensure that there are no overdue tasks (unless they absolutely cannot be completed that day). • Ensuring that all blockers are communicated effectively to the product/engineering team. • Creatively problem-solving to help unblock grant writers. • Creating and managing the correct processes so that our grant prospectors, grant writers, and grant submitters all work seamlessly together. • Establish blind QA reviews across delivery pods to maintain high proposal standards. • Own recruiting, onboarding, performance evaluations, and promotion tracks for the grant writers, providing direct coaching on complex mechanisms like federal NOFOs, logic models, and multi-year program budgets. • Monitor pipeline density across all 400 accounts to smooth out deadline clustering, reallocate overflow work across pods, or deploy a vetted bench of contract writers during peak funding cycles (e.g., Q2/Q4 deadlines). • Standardize narrative frameworks, boilerplate language libraries, AI-assisted research tools, and submission workflows to shorten drafting cycles without compromising personalization. • Partner with the Head of Client Success to define realistic production timelines, enforce submission milestones, and serve as an escalation buffer to protect writers from scope creep and unvetted, last-minute client requests. • Manage hiring; interviewing grant writers, onboarding them, and ramping them up. • Own reporting ; producing weekly reports around grant writer delivery and blockers/ bottlenecks to our leadership team. This role is a perfect match for you if you have: • At least two years of experience managing large teams doing repetitive tasks. • Experience working in the impact/nonprofit space with specific knowledge of the grant writing process. • Managing knowledge economy workers. • A strong university degree/education. • Experience with a