Detail Shop Lead Reconditioning

About Us ADESA, a Carvana-owned company, currently operates in over 50 locations throughout the US. Our auto auctions, some up to 200 acres, provide a wide array of vehicle services, including repair, reconditioning, and auction remarketing, and many of our sites serve as market hub distribution centers. Our inventory comprises hundreds of thousands of vehicles across North America, from retail to commercial, OEM & more. We work in a service industry and embrace a “we” versus “I” culture – help others, and they will help you. Our industry is fun, fast-paced, and competitive – and filled with the best people who are passionate about what they do. We’re excited about the future! As an industry leader, ADESA is poised for a multi-year expansion, including huge investments in facilities, massive sales growth, and an ever-increasing inventory of vehicles! We are looking for great people who want to take this journey with us! Get a sneak peek into life at ADESA! Role and Team • Reporting to the Reconditioning Manager or other designated leader, you are responsible for the safe and efficient operation of vehicle detail operations. As a primary people leader, you lead the detail shop staff—including Detailer I and Detailer II —ensuring weekly production goals are met, and high-quality standards are maintained to meet customer expectations. Responsibilities • People Leadership & Accountability: Lead, manage, and hold the detail shop staff accountable for daily performance, quality, and productivity. • Performance Management: Oversee staffing, training, and labor hour management while providing regular performance feedback and engagement to team members. • Operational Optimization: Lead detail shop operations to optimize productivity and profitability, ensuring all deadlines are met. • Equipment & Facility Maintenance: Monitor and maintain shop equipment and the facility in good working order; order and maintain necessary supplies. • Safety Leadership: Implement and ensure all safety policies are followed, completing regular safety audits and inspections to maintain a safe work environment. • Inventory & Systems Management: Run reports to monitor inventory levels and post vehicle detail completions accurately to customer accounts. • Cross-Departmental Coordination: Communicate with other departments to prepare for production flow and coordinate upcoming deadlines. • Compliance Oversight: Monitor and ensure compliance with customer contracts regarding vehicle detail completion and quality. • Culture & Communication: Cascade company and customer directives while promoting positive employee relations and morale. • Other Duties: Perform any other duties assigned by the designated manager. Skills and Attributes • People Management: Leads through encouragement and coaching; navigates conflict through positive resolution. • Organizational Excellence: Highly organized and systematic approach to work with a strong attention to detail. • Communication: Strong verbal and written communication skills with the ability to cascade directives effectively. • Drive for Results: Self-motivated to drive efficiency, teamwork, and the best customer experience possible. • Adaptability: Excel in a fast-paced, ever-changing environment while maintaining professional behavior. • Integrity: Maintains confidentiality and integrity while handling sensitive information. Qualifications • Experience: Minimum 2 years of leadership or supervisory experience and 2 years of automotive experience. • Prior Leadership: Prior leadership experience is highly preferred, with a proven ability to manage direct reports and hold them accountable. • Auction Knowledge: Auction and vehicle detailing experience is preferred. • Education: High School diploma or G