AI Ethics & Human Impact Lead

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. We are looking for an AI Ethics & Human Impact Lead to join our team. Reporting to the Head of People Risk & Integrity in the People & Culture organization, this position can be hybrid at our Santa Clara, CA headquarters or Bellevue, WA office or Remote with a preference for Chicago, IL based candidates. Sitting within the People Risk & Integrity (PRI) team, this leader will architect and drive our Ethical and Human Impact program, providing the independent judgment and ethical framework necessary to ensure our technological innovation remains fundamentally human-centered. This is not a policy compliance role; it operates at the intersection of philosophy, technology and the future of work. What you’ll do (Role Expectations) • Develop and implement a comprehensive AI Ethics Framework for People systems and workforce-adjacent AI, defining our values and decision criteria • Serve as an independent ethics authority with the mandate to pause, challenge, or escalate AI initiatives that pose unacceptable risks to employees or candidates • Design and lead Human Impact Assessments (HIAs) for AI tools • Articulate and maintain our ethical position on the purpose of AI in the workplace, balancing efficiency with human-centered innovation • Monitor the evolving global regulatory landscape to ensure proactive compliance and strategic positioning Who You Are (Success Profile) • You thrive in ambiguity. You are comfortable building the path as you walk it, seeing dynamic and changing environments as an opportunity to construct something meaningful. • You act like an owner. Your passion for the mission fuels your bias for action, and you operate with integrity because you genuinely care about the outcome. • True ownership involves leveraging dynamic range. You possess the ability to navigate seamlessly between high-level strategy and hands-on execution. • You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact. • You are a high-trust partner. You thrive on collaborative feedback, matching ambition for the team with direct, respectful communication to build trust. What We’re Looking for (Minimum Qualifications) • Advanced understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain • An advanced degree or equivalent applied experience in a field requiring sustained ethical reasoning • Deep practical literacy in how AI and machine learning systems work, sufficient to interrogate algorithmic design and identify risks • Demonstrated subject matter expertise in AI