Sr Director, Strategic Programs

Iron Bow Technologies is for people who believe trust is paramount , transformation is embraced , and the future is here , because "What we do matters !" We are a next generation solutions provider, delivering mission success across government, healthcare, and commercial industries. Iron Bow relies on our passionate people , long standing partnerships , and strategic thinking to solve your most critical challenges. Whether we team with clients, colleagues, or partners, we put each other first. It’s The Iron Bow Way. THE OPPORTUNITY Iron Bow Technologies is seeking an accomplished Senior Director, Strategic Programs to provide strategic leadership, operational oversight, and financial stewardship for a comprehensive End User Services (EUS) Program. This highly visible position is accountable for program planning, execution, governance, and continuous improvement, ensuring service quality, operational efficiency, and measurable outcomes aligned with customer expectations, contractual commitments, and Iron Bow’s strategic objectives. The Senior Director will lead the annual operating plan and budget, establish program evaluation and governance practices, oversee organizational and workforce effectiveness, and ensure activities comply with customer requirements, corporate policies, applicable regulations, and professional standards. This leader will direct staffing, onboarding, performance management, and employee development while strengthening collaboration across program teams and internal and external stakeholders. A central responsibility is maintaining accurate, reliable, and actionable operational and financial information. Working with program leadership and functional partners, the Senior Director will oversee IT Service Management (ITSM) data integrity, customer records and documentation, executive reporting, program management reviews, and the controls needed to monitor service delivery and contractual performance. The role also carries substantial financial accountability, including oversight of expenditures, cash flow, accounting records, reporting, and timely, accurate invoicing. The successful candidate will identify and mitigate program risks, translate performance insights into corrective action, and implement improvements that enhance service delivery, strengthen the customer experience, and deliver sustainable value to Iron Bow and its customers. HOW YOU'LL MAKE AN IMPACT Planning • Lead development and execution of the EUS Program’s annual budget and operating plan, aligning resources, priorities, and performance objectives with contractual and organizational goals. • Establish and maintain a program evaluation framework to assess strengths, measure results, identify gaps, and prioritize improvements. • Partner with program leadership and delivery teams to evaluate performance against the program mission, customer expectations, and organizational goals. Organization and Governance • Ensure program activities adhere to customer requirements, established program procedures, and Iron Bow corporate policies and controls. • Maintain compliance with applicable federal, state, and local regulations and relevant professional standards. • Ensure program processes, decisions, and deliverables are documented and retained in an accessible, controlled central repository. • Oversee collection, accuracy, retention, and appropriate use of customer records and program data in accordance with applicable confidentiality and privacy policies. Staffing and Talent Development • Recruit, interview, and select qualified program personnel as needed to meet delivery requirements. • Implement applicable human resources policies and practices, including appropriate handling and confidentiality of personnel records. • Stre