Senior Manager, People Experience - EMEA

Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. Role Overview: This role reports to the Senior Director, People Experience EMEA and is part of the global PX team. The role will be looking after for all operational elements of HR and is part of the core foundation to the success of our HR Operating model and enables us to continue to build a smooth and efficient employee experiences. Successful candidates will have worked in similar sized organisations with a remit of multiple countries. The remit is currently growing as we are centralising European Tier 1 activity into the center. The team consists of focused Advisory teams based in London as well as HR Managers who have hybrid roles (Tier 1 and Tier 2) based in France, Germany and Spain. What you'll be doing: • Accountable for all activity associated with first line HR support (Tier 1), this includes: data integrity which feeds into Payroll and reporting. Key HR systems are Workday and ServiceNow (Nexus tickets); implement HR policies consistently, oversee country specific onboarding, offboarding, benefit administration, , administration of employee changes (starter, leaver, changes), employee screening, Right to Work checks, HR compliance, Tier 1 ticketing SLAs and continuous process improvement and tech stack automation focus across the region. • Develop and maintain strong relationships with key roles in the wider HR team such as PX Consultants, in-house Legal team, Payroll team, Global Mobility, PTS (technology), COEs (Talent, DEI, Total Rewards etc) as well as regional leaders to ensure you have a deep understanding of business needs and ability to schedule team resource. The key is to continuously improve and develop operational support best practice and review opportunities for improvement with a global lens even when the role is regional. • In partnership with the Senior Director People Experience and senior stakeholders, scope requirements for HR Operations across Europe with the aim to establish and maintain a full European HR Operations service. Countries currently in scope include France, Germany, Netherlands, Belgium, Spain, Portugal, Italy, UK and Ireland • Responsible for the team’s adoption and successful achievement of current SLAs and KPIs on the Nexus ticketing system, goals and continuous improvement projects to align with changing business needs and re-establish a customer focused and proactive approach across the team and line with the globalisation of our function. Coach, develop and train team members to avoid single point dependencies and build for scale and knowledge sharing. • Create and maintain relevant external supplier relationships and regularly review their SLAs (e.g. pre-employment screening, Right to Work checks etc) as well as the budget related to yearly activities for Tier1 • Present regular reports to leadership to illustrate KPIs, changes in processes/policies, noticeable trends and project updates with reflective learnings as well as proactive forward looking focal points. This role requires strong collaboration communication skills. • Build mechanisms to enable a self-serv