Senior Business Manager, Retail Bank Operations Strategy & Analytics

Senior Business Manager, Retail Bank Operations Strategy & Analytics As a Senior Business Manager within the Retail Bank Strategy & Analytics team, you will lead and empower a team of Business Analysts to define and execute a multi-year Bank Operations transformation strategy. In this high-impact role, you will champion operational modernization to shape how the Retail Bank scales to achieve our ambition of becoming the largest retail bank. You will partner with operations leadership to lead initiatives that eliminate manual friction, consolidate legacy technology, and drive end-to-end (E2E) agentic process transformations. This role offers direct visibility to Retail Bank Operations leadership, as operational transformation is a top horizontal priority shaping how Capital One scales efficiently while delivering an effortless customer experience. General Responsibilities: • Craft Executive Narratives & Drive Strategic Influence : Own and synthesize the overarching Bank Operations transformation story for senior leaders across the Retail Bank, translating complex financial, volume, and operational metrics into compelling executive narratives that control the narrative and motivate action. • Drive E2E Agentic Transformation & Tech Roadmaps : Collaborate directly with Product, Tech, and Ops to eliminate manual friction, consolidate fragmented processes into unified platforms, and deploy cutting-edge E2E agentic workflows and GenAI capabilities. • Materialize Savings via Dynamic Staffing Models : Build resilient, flexible demand and FTE models designed to realize operational benefits unlocked by end-to-end process transformations. • Develop & Scale a High-Performing Team : Coach, mentor, and elevate a team of business analysts, building their capabilities in analytical rigor, strategic influence, and executive communication. Basic Qualifications: • Bachelor’s Degree • At least 3 years of experience performing quantitative analysis • At least 3 years of experience performing qualitative analysis • At least 1 year of experience performing people management • At least 1 year of experience performing project management Preferred Qualifications: • Master’s Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering • 5+ years of experience in quantitative analysis • 5+ years of experience in qualitative analysis • 2+ years of experience in people management • 2+ years of experience in product development • 2+ years of experience in financial modeling • 2+ years of experience in economic forecasting • 2+ years of experience in project management Capital One will consider sponsoring a new qualified applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. McLean, VA: $200,700 - $229,100 for Sr. Business Manager   Richmond, VA: $182,500 - $208,300 for Sr. Business Manager   Wilmington, DE: $182,500 - $208,300 for Sr. Business Manager                 Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives c