Cloud Account Executive - Slack

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Experience Slack has transformed business communication. It's the leading channel-based messaging platform, used by millions to align their teams, unify their systems, and drive their businesses forward. Only Slack offers a secure, enterprise-grade environment that can scale with the largest companies in the world. It is a new layer of the business technology stack where people can work together more effectively, connect all their other software tools and services, and find the information they need to do their best work. Slack is where work happens. What You'll Actually Be Doing • You will own the full sales cycle from lead to close • Establish lasting relationships with senior executives and decision-makers • You will foster new relationships for Slack through outbound efforts • Help educate customers on the value of Slack throughout the adoption cycle • You navigate key decision makers to build Slack awareness within organizations • Identify customer needs and collaborate with Slack teammates to ensure customer success with special emphasis on signup, upgrade, and expansion • You will initiate, negotiate and close new and expansion contracts with customers • You will communicate and organize/escalate issues appropriately including billing, legal, security, onboarding, and technical inquiries • You will collaborate and work with different members of the Accounts team (Technical Account Managers, Customer Success Managers, Leadership, etc.) to build strategic adoption plans for customers • You will prepare and educate customers on new features and releases • You will monitor and identify adoption and utilization trends • Provide recommendations based on customer's business needs and usage patterns • You will conduct periodic customer health-checks with an emphasis on customer happiness • You will serve as the voice of the customer and collect feedback to drive continuous improvement across all areas including product • Partnering with internal resources in order to drive additional value and expertise • Educating customers on the value of our products in a consultative way • Generating pipeline that leads to closed revenue and quota attainment • Selling on value and return on investment vs. technical functionality • Building credibility and trust while influencing buying decisions • Uncovering business initiatives and pain points to map back our solutions across multiple lines of business • Creating demand by uncovering business problems and matching them to our solution • Having a deep understanding of the way businesses operate, and the priorities that drive decisions from the C-level You're Our Person If... • 5-8+ years of Enterprise Account Executive experience • Relevant sales experience, preferably in a SaaS organization • Experience managing a pipeline and closing large contracts • Excellent communication skills both with customers and within an organization • Shown negotiation and closing sk