Senior Project Manager – Adobe Professional Services

The Opportunity As a Senior Project Manager at Adobe Professional Services, you will lead the full delivery process for complex enterprise digital experience and transformation projects for key customers. The role requires an experienced delivery professional with strong program management skills, commercial insight, and the ability to engage confidently with senior customer partners. You will act as the main delivery contact for the assigned customer account, ensuring successful project completion, customer satisfaction, and attainment of business objectives. This is a senior individual contributor role requiring leadership through influence, collaboration, and strong delivery governance. The position does not carry direct people-management or project-team reporting responsibilities. Key Responsibilities • Project & Program Management • Take complete responsibility for the full delivery of assigned projects and programs, making sure they correspond with customer business objectives and Adobe Professional Services delivery standards. • Serve as the main delivery single point of contact and reliable delivery partner for the assigned customer account. • Direct various concurrent projects and workstreams, maintaining seamless coordination, prioritization, and implementation. • Establish clear delivery plans, achievements, dependencies, resource requirements, and success criteria. • Promote delivery excellence by ensuring projects are completed on schedule, within scope, budget, and agreed margin targets. • Proactively monitor project health, identify delivery risks, and implement mitigation strategies. • Ensure customer expectations are effectively managed throughout the project lifecycle. 2. Customer & Collaborator Management • Build and maintain positive relationships with senior customer collaborators, establishing credibility and trust through consistent delivery performance. • Lead customer governance forums, steering committee meetings, executive reviews, and critical issues. • Serve as the main point of contact for communication between the customer and Adobe's internal teams. • Work collaboratively with Account Executives, Services Sales, Solution Architects, Ultimate Success, Technology Office, and other cross-functional teams. • Manage complex collaborator dynamics and resolve conflicts through effective communication, negotiation, and decision-making. • Identify chances to advance customer experience, delivery performance, and value realization. • Show capability to work efficiently within a worldwide, matrix-structured setting that includes teams and partners spread across different locations. 3. Presales & Commercial Management • Support presales activities by reviewing proposed solutions, delivery approaches, effort estimates, assumptions, and Statements of Work (SOWs). • Lead or contribute to project estimation, scope definition, delivery planning, resource planning, and commercial assessments. • Review and refine SOWs to ensure clarity of scope, deliverables, achievements, dependencies, acceptance criteria, and commercial terms. • Participate in RFP/RFI responses, proposals, solution reviews, and customer presentations as required. • Ensure effective sales-to-delivery handover and alignment between proposed commitments and delivery capabilities. • Manage project financial aspects, such as budgets, predictions, resource distribution, costs, and profitability results. • Identify and proactively manage scope changes, commercial risks, and potential delivery impacts. • Ensure engagements are organized around quantifiable business results and value achievement. 4. Delivery Governance & Execution Excellence • Lead the delivery of complex digital experience implementations and transformation pro