Manager, Pricing Product & Operations for Success Plans

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Product Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Experience We are seeking a Manager of Pricing Product & Operations to serve as the business owner and functional lead for our Success Plans Pricing Calculator. In this role, you will bridge the gap between commercial pricing strategy, field deal support, and technology. While technical development, engineering, and deployment are executed by our Digital Enterprise Team (DET) partners, this role is the functional authority on pricing fundamentals, tool logic, and requirements. You will act as the primary point of contact for our sales teams who have questions about our pricing calculator while navigating deal scenarios, lead business requirements definition, and analyze and track key pricing KPIs to inform senior leadership reviews. What You’ll Actually Be Doing • Field Support and Troubleshooting: Serve as the subject matter expert and frontline resource for Account Execs and Deal Desk for deal scenarios in the pricing calculator. • Commercial Enablement: Lead training sessions and create practical reference guides to upskill commercial teams on calculator workflows, pricing logic updates, and best practices. • Product Ownership & Requirements: Define, prioritize, and document comprehensive business requirement documents (BRDs) and functional specifications for the DET team who builds and maintains the tool. • Pricing & Packaging Methodology Integration: Partner closely with the broader Success Plan Pricing & Packaging team to translate evolving pricing frameworks, service tiers, and rate structures into clear system logic. • UAT & Release Coordination: Define test scenarios and lead business-side User Acceptance Testing (UAT) to validate tool accuracy against pricing policies before DET pushes releases to production. • Systems Integration Alignment: Collaborate with technical teams to ensure seamless end-to-end data flow and connectivity between the calculator, CRM, and downstream CPQ or billing engines. • Monthly Business Reviews (MBRs): Perform advanced data analysis on quoting patterns, regional discounting trends, and tool utilization to build and present strategic insights for senior leadership reviews. • Governance & Delegated Authority: Establish, maintain, and audit approval threshold logic, exception triggers, and delegation-of-authority matrices encoded in the tool. • Continuous Tool Evolution: Track feature adoption, gather frontline commercial feedback, and manage the functional enhancement roadmap to reduce quoting friction and improve quote turnaround time. You’re Our Person If... • Experience: 5+ years of experience across Pricing Operations, Commercial Finance, Revenue Operations, or Deal Desk, with proven success acting as a functional lead or business product owner for commercial tools. • Pricing Fundamentals: Strong mastery of enterprise pricing mechanics, commercial structures, recurring revenue models (ARR/ACV), services packaging, and multi-tier discounting governance. • Business Requirem