Agile Scrum Master Senior Analyst- Cigna Healthcare

Job Role: Scrum Master/Agile Team Coach About Cigna Cigna is a global health insurance company, dedicated to its mission of helping improve the health, well-being, and peace of mind of those we serve by making health care simple, affordable, and predictable. Together with colleagues located across Europe, Asia Pacific, the Middle East, Africa, and India, you will support Cigna's International Health business. As part of Cigna Healthcare, International Health provides global and local health insurance solutions for internationally mobile individuals, multinational organizations, government entities, IGOs, NGOs, and local customers worldwide. We are going through a global Agile transformation. As a result, we are expanding our teams and are looking for experienced Scrum Masters / Agile Team Coaches to join our team. Purpose of the Role The purpose of the Scrum Master / Agile Team Coach role is to maximize value delivery through collaboration, impediment removal, visibility, learning, and evidence-based improvement. This role supports high-performing team dynamics, sustainable delivery, continuous flow, and self-managed teams that are shaping and maturing Agile ways of working across International Health. About the Role The Scrum Master / Agile Team Coach is a team coach and servant leader who facilitates change through the adoption and application of Agile principles, practices, and frameworks. The role enables teams to self-organize, improve flow, embrace effective ways of working, and consistently deliver value outcomes to stakeholders. The role partners closely with Product Owners, team members, Release Train Engineers, Agile Product Managers, and other stakeholders to support predictable delivery and continuous improvement. This is a Band 3 Contributor Career Track Role. Key Responsibilities Team Coaching and Agile Enablement • Provide coaching and guidance to Agile Teams and support the adoption and application of Agile values, principles, and practices. • Act as a servant leader, facilitator, mentor, and coach for individuals and teams. • Enable teams to improve collaboration, transparency, psychological safety, accountability, and self-management. • Use effective communication and listening skills to teach, coach, mentor, and support healthy team interactions. • Foster a healthy working culture, build strong relationships, and strengthen key interactions across teams and stakeholders. Delivery Flow and Continuous Improvement • Support teams in improving flow, reducing bottlenecks, managing impediments, and operating at a sustainable pace. • Help teams establish realistic and achievable delivery commitments based on capacity, clarity, dependencies, and delivery risks. • Maintain metrics and data necessary to provide visibility into maturity, progress, quality, flow, predictability, and value delivery. • Facilitate evidence-based improvement through retrospectives, improvement actions, and follow-through on agreed outcomes. • Encourage Built-In Quality, continuous learning, and relentless improvement as part of day-to-day team working practices. Facilitation and Cadence Events • Support and facilitate team ceremonies and cadence events that drive progress toward value delivery and business outcomes. • Facilitate team events such as planning, team syncs, backlog refinement, reviews, retrospectives, and improvement workshops, as applicable to the team context. • Participate in Sync events, Scrum Master / Team Coach forums, and internal Agile communities of practice. • Support ART-level alignment events, including PI Planning, ART Sync, Coach Sync, System Demo, and Inspect & Adapt, as applicable. ART Alignment, Dependencies, and Impediments • Provide support that helps Agile Teams improve overall ART performance