Client Success Manager, Enterprise

About Doximity Doximity is the leading clinical AI company with the largest network of U.S. clinicians. Doximity’s AI-powered workflow platform is trusted by over 85% of U.S. physicians and 300+ health systems. Doximity's mission is to help clinicians be more productive so they can provide better care for their patients. At Doximity, we value curiosity, ownership, inclusion, and a commitment to making a meaningful impact. If you're excited about solving complex problems that improve healthcare, we'd love to hear from you. About the Role As Client Success Manager, Enterprise , you’ll ensure a seamless client experience by guiding health system IT teams and end-users through the successful launch and adoption of our Enterprise clinical workflow tools. Your role is key to drive client satisfaction and end user engagement. • Lead clients through a successful implementation, from onboarding to product configuration and support. • Collaborate cross-functionally to align client needs with internal workflows, ensuring a smooth launch. • Conduct kickoff meetings and implementation calls, with a focus on scaled account management for a high-volume client base post-onboarding. • Develop and maintain project timelines for both clients and internal teams. • Provide training, user documentation, and educational resources in partnership with Marketing. • Serve as the internal client advocate, ensuring deadlines and requirements are met. • Build strong relationships with key stakeholders to drive product adoption. • Track engagement metrics and demonstrate ROI to clients through strategic positioning. • Coordinate with Support, Product, and Marketing teams to address client needs and resolve issues proactively. • Partner with Relationship Management to facilitate seamless contract renewals. Location: Remote, United States What We're Looking For We're excited to meet candidates who have many of the following qualifications: • 4+ years of client-facing experience in the healthcare industry • Strong communication, customer service, and presentation skills. • Excellent attention to detail and analytical thinking. • Quick learner with problem-solving skills and the ability to work independently. • Comfortable in a fast-paced, evolving environment. • Process improvement mindset. • Experience managing technical implementations, such as SSO integration. Compensation The anticipated total compensation for this role is $90,667 - $137,520 depending on factors such as experience, skills, location, and internal equity. Our total compensation package may include: • Base salary • Equity (where applicable) • Annual bonus or incentive compensation (where applicable) Specific compensation details will be discussed during the interview process. Benefits In addition to competitive compensation, Doximity offers a comprehensive benefits package for full time employees. Some of our offerings include: • Medical, dental, and vision insurance • 401(k) with company match • Flexible paid time off and company holidays • Paid parental leave • Professional development and learning opportunities • Wellness and mental health resources • Remote work support and home office stipend (where applicable) Why You'll Love Working Here At Doximity, you'll join a mission-driven company where your work has a meaningful impact on healthcare. We believe great ideas come from empowered teams, and we're committed to creating an environment where people can do their best work. • Make a real impact. Help build products that support over a million healthcare professionals and ultimately improve patient care. • Work with exceptional teammates. Collaborate with thoughtful, talented colleagues who value curiosity, humility, and continuous learning. • Enjo