AX Business Liaison (Senior ADX Manager)

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone. Position Overview We are seeking a strategic and highly collaborative AX Business Liaison to serve as a primary change agent within the organization. The primary role of the AX Business Liaison is to spearhead Business Innovation and Change Management. You will work directly with our domain experts to reimagine legacy processes and transform the way people work to accommodate new, AI-influenced workflows. Sitting at the core of our execution layer within a dedicated AX POD, you will serve as the crucial bridge between business stakeholders and our technical execution teams. You will ensure that the AI solutions we build are not only technically sound but also operationally practical, responsibly implemented, and paired with the operational changes necessary to drive true business value and seamless user adoption. Key Responsibilities 1. Business Innovation & Workflow Transformation (Primary Focus) ● Analyze current business operations to identify bottlenecks, manual steps, and improvement opportunities before applying AI. ● Document current-state and future-state workflows, redesigning processes to natively integrate AI tools, automation, and new decision-support models. ● Challenge the status quo by guiding business leaders away from “how we've always done it” toward AI-augmented operating models, rather than layering new tools onto outdated processes. 2. Change Management & AI Adoption ● Develop and execute comprehensive change management strategies to ensure business units successfully transition to new AI-driven workflows. ● Proactively identify and manage organizational resistance to change, acting as a coach and advocate for AI adoption by helping leaders and users understand how AI will change work. ● Identify, train, and coach business champions in each assigned domain as partners in Business Innovation engagements. ● Equip champions to act as on-the-ground change leads who co-own adoption within their teams, while ADX continues to lead the Business Innovation methodology. 3. Business-to-Technical Translation & Intake ● Partner with business leaders to identify, scope, and define opportunities where AX (AI/Data) solutions can improve operational performance. ● Recommend when a business challenge calls for process redesign or simplification rather than an AI solution. ● Translate redesigned processes into clear technical requirements, user stories, business rules, and acceptance criteria for AX Engineering and Data teams. ● Align pod intake with the guidelines set by the AX PMO's Intake & Metrics team. 4. Responsible AI & Governance ● Work with technical teams to identify and address business-side risks related to bias, data quality, transparency, and operational misuse. ● Embed human-in-the-loop principles into workflow design, en