Field Service Engineer, Baltics

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the Life Join Medtronic as a Field Service Engineer - Cranial & Spinal Technologies (CST), Cardiac Ablation Solution (CAS) & Robotics supporting customers across Lithuania, Latvia and Estonia. This is an exciting opportunity to work with cutting-edge technologies that help clinicians improve accuracy, efficiency and patient outcomes. You will support advanced solutions. If you enjoy solving complex technical challenges, working directly with customers and making a tangible impact on healthcare, this role offers a unique opportunity to develop specialized expertise within a global leader in medical technology. This is a remote, field-based position located in one of the Baltic countries, with regular travel across Lithuania, Latvia and Estonia and occasional travel elsewhere in Europe for training and business needs. You will work closely with Clinical Specialists, Sales teams, Technical Services colleagues and healthcare professionals to support the installation, maintenance and lifecycle management of Medtronic's CST, CAS and Robotics portfolio. The role combines hands-on field service activities with customer relationship management in a fast-paced clinical environment. Responsibilities may include the following and other duties may be assigned: • Install, maintain and repair Medtronic CST, CAS and Robotics systems in accordance with manufacturer procedures, quality standards and regulatory requirements • Provide preventive maintenance, corrective maintenance, software assigned capital equipment • Troubleshoot mechanical, electrical, software and network-related issues and coordinate resolutions with regional and global technical support teams • Support new system installations, site readiness assessments, acceptance testing and customer handovers • Accurately document service activities, technical findings, parts consumption and customer interactions within service management systems • Maintain service tools, calibration equipment, spare parts inventory and other company assets • Build strong customer relationships and provide professional technical support to healthcare professionals and internal stakeholders Required Knowledge and Experience: • Bachelor's degree or technical qualification in biomedical engineering, electronics, mechatronics, robotics, automation or a related technical discipline • Experience servicing capital equipment, robotics, imaging systems, surgical technologies or other complex electromechanical systems • Strong technical troubleshooting skills across hardware, software and networked environments • Ability to interpret technical documentation and service procedures • Professional proficiency in English and at least one Baltic language (Lithuanian or Latvian) • Valid driving license and willingness to travel extensively throughout the Baltic region Previous experience supporting surgical navigation systems, robotic-assisted surgery platforms, imaging technologies or operating room equipment would be advantageous. Familiarity with healthcare environments, regulated industries and field service management systems would also be beneficial.   Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not a