Quality and Reliability Engineer

Headquarters: URL: http://cmswa.com Custom Mechanical Solutions delivers energy-efficient HVAC systems across the Pacific Northwest, with deep expertise in healthcare, education, data centers, and retrofit projects. We work with top manufacturers to meet performance and sustainability goals—always focused on quality, care, and progress. If you're ready to grow your career, we’re glad you found us. At CMS, you’ll join a team that supports your development and gives you space to make an impact. We review every application carefully and appreciate your interest in growing your career with our team. About Custom Mechanical Solutions Custom Mechanical Solutions (CMS) provides commercial HVAC equipment and technical solutions for complex building applications. We partner with contractors, engineers, building owners, and manufacturers throughout the equipment lifecycle—from system design and delivery through startup, troubleshooting, and field support. As part of the Meriton family of companies, CMS maintains its specialized technical expertise and customer-focused approach while benefiting from the resources and long-term investment of a growing national organization. Title: Quality & Reliability Engineer Department: CMS National Accounts Location: Fully remote within the United States Travel: Approximately 10–20% domestic and international travel Turn field challenges into better products, stronger processes, and more reliable outcomes. Join a growing National Accounts team where your technical judgment, curiosity, and follow-through will connect the jobsite to the factory and help shape how quality is managed as the business scales. The opportunity CMS is looking for a Quality & Reliability Engineer to own and continuously improve the field-to-factory quality feedback loop for custom commercial and industrial HVAC equipment. You will lead technical investigations, turn incomplete field information into clear problem statements, and keep root-cause and corrective-action work moving through verified closure. This is a hands-on, highly collaborative role. You will work across field operations, project teams, customers, engineering, manufacturing, suppliers, and factory quality leaders. Your work will help teams respond faster, create repeatable repairs, reduce recurrence, and apply lessons learned to future projects. Work from where you are. This is a fully remote position that can be based anywhere within the United States. Approximately 10-20% domestic and international travel is expected, including travel to customer sites and manufacturing facilities in Mexico. Travel may be heavier initially while you build relationships with key stakeholders and learn the factory systems. Travel to Mexico is generally expected up to four times per year to support investigations, gather technical evidence, collaborate with factory teams, and validate corrective actions. What you will own • Lead field-to-factory investigations. Coordinate quality issues from initial report through containment, root cause, corrective action, and verified closure. • Turn field intelligence into action. Gather the technical evidence needed for faster decisions and translate recurring trends into improvements in design, manufacturing, supplier controls, installation guidance, training, and documentation. • Create field-ready solutions. Develop clear, controlled Field Service Bulletins with approved repair steps, safety requirements, acceptance criteria, and closeout evidence. • Drive clarity and accountability. Keep owners, milestones, risks, decisions, and overdue actions visible. Remove blockers and escalate high-impact or aging issues when needed. • Use data to improve the program. Maintain quality dashboards and reports, identify systemic trends an