Field Service Engineer III (Southern Ohio)

We anticipate the application window for this opening will close on - 30 Nov 2026   Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the Life                     In this exciting role as a Field Services Engineer, you will be supporting maintenance and repairs of The Mazor™ robotic guidance system and The O-arm™ surgical imaging system within our Surgical Solutions Portfolio for spinal and cranial procedures. You’ll play a critical role in supporting clinicians and ensuring patients have access to the technology they depend on. When these systems are down, procedures can be delayed and care can be impacted. You are the person who shows up , diagnoses the issue, and gets things back up and running—often under time pressure and in high-stakes environments. You’ll work hands-on with complex, high-value equipment, requiring strong mechanical and electrical troubleshooting skills to keep systems performing at their best in real clinical environments. This position covers Southern Ohio, Kentucky, and West Virginia. You'll manage your own schedule and prioritize service calls across your territory. No two days look the same. You might: • Travel to a hospital site to troubleshoot a system issue • Diagnose faults at the component level and implement a fix • Perform preventative maintenance to avoid future disruptions • Work directly with clinical staff to understand problems and restore functionality Primary Responsibilities: • Travel to sites to work as a member of the local team to provide efficient repair / installation support to all accounts within assigned area. • Installs, operates, maintains, repairs, and modifies equipment on designated equipment. • Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations. • Analyzes and evaluates products and related performance. • Troubleshoots and diagnoses malfunctions to eliminate problems in minimal time. • Support future product integrations by performing upgrades and or configuration updates to existing and future imaging/navigation equipment. • Lead and participate in product technical repair and clinical use training with domestic, international and 3rd party staff members. • Provide testing and validation support to the manufacturer’s organization, as applicable. • Keeping accurate records of discussions or correspondence with customers including all assigned complaints, follow-up actions, root cause analysis and final resolution within the complaint tracking system. Minimum Qualifications: • High School Diploma or equivalent required • 4 years technician, clinical field service or clinical customer support experience. Preferred Qualifications: • Reside in Southern Ohio. • Bachelor’s degree in Bioengineering, engineering or technology field. • Previous experience as Technician/Field Services within medical device industry. • Experience with orthopedic anatomy, surgical protocol and medical terminology. • Ability to troubleshoot with technical skills, creativity and high discipline. • Familiarity with most commonly used test equipment (i.e.: dosimeter, power supplies, DVM's, signal generators, flow meters, etc.) • Ability to read and understand schematics and engineering drawings. • Familiar with the FDA 21 CFR, CGMP for Medica