MID-LEVEL MS-EXCHANGE MESSAGING SUPPORT

We are seeking a detail-oriented and analytical MS-Exchange Messaging Support professional to join our team in Campinas, Brazil. In this role, you will provide comprehensive technical support for our Microsoft Exchange messaging infrastructure, ensuring optimal performance, security, and reliability of our email systems. You will be responsible for managing, monitoring, and troubleshooting Exchange environments while maintaining the highest standards of service delivery and customer satisfaction. • Monitor and maintain Microsoft Exchange Server infrastructure (on-premises and cloud-based environments) • Provide technical support and troubleshooting for Exchange-related issues, including mailbox management, distribution groups, and resource scheduling • Manage user accounts, permissions, and access controls within Active Directory and Exchange environments • Develop and execute PowerShell scripts to automate routine administrative tasks and improve operational efficiency • Perform Exchange migrations, upgrades, and patches while minimizing downtime and ensuring data integrity • Analyze email flow, delivery issues, and protocol-related problems using diagnostic tools and logs • Configure and maintain security policies, including spam filtering, malware protection, and data loss prevention • Document incidents, resolutions, and best practices in the ticketing system to maintain organized records • Collaborate with IT teams to implement and optimize hybrid Exchange environments • Respond promptly to support requests and maintain service level agreements • Stay current with Microsoft Exchange updates, security patches, and industry best practices       • Bachelor's Degree • English Fluency  • Hands-on experience supporting Microsoft Exchange Server environments • Proficiency with Exchange Online and Office 365 cloud-based solutions • Strong knowledge of Active Directory administration and user management • Demonstrated expertise in PowerShell scripting for Exchange administration • Solid understanding of email protocols (SMTP, IMAP, POP3) and messaging architecture • Experience with ticketing and incident management systems • Ability to analyze complex technical issues and implement effective solutions • Excellent organizational and time management skills • Strong communication abilities with both technical and non-technical stakeholders • Preferred: Experience with hybrid Exchange environments and migration projects • Preferred: Knowledge of Exchange security features, compliance requirements, and data protection • Preferred: Familiarity with performance monitoring and diagnostic tools • Preferred: Microsoft Exchange certifications or relevant technical credentials #LI-MM1 Benefícios da Bosch • Programas de Bem-Estar e Saúde: avaliação preventiva anual, ambulatório dentro da localidade para atendimento durante o horário de trabalho, programa antitabagismo, programa de saúde mental, fisioterapia e curso de gestante • Assistência médica e odontológica • Política de reembolso para algumas condições especiais de saúde • Subsídio para medicamentos através da Funcional Health • Jornadas de trabalho flexível com política de home office (não aplicado para horistas) • Short Friday para administrativo e horista do turno normal (apenas em Campinas) • Participação nos lucros e resultados (PLR)  • Política de expatriação internacional e de transferências nacionais  • Plano de previdência privada e empréstimos com taxas diferenciadas • Seguro de vida    • Associação opcional ao Clube da Bosch dentro da planta com academia, piscinas, churrasqueiras, campos de futebol e society, espaço para eventos, ginásio de esportes, quadras de areia, quadra de tênis, lanchonete e calendário anual de eventos • Auxílio para