Client Engagement Manager

We're looking for a Client Engagement Manager to join our remote team (Mirantis Customer Success Team). You'll be working closely with our clients and ensuring they get the most impact out of their solutions with us. These solutions include Mirantis Container Cloud, Mirantis Kubernetes Engine, Mirantis Secure Registry, and Mirantis Container Runtime. You’ll be the client’s key contact, handling important conversations, keeping billing, admin, and contracts on track, and stepping in with a calm head if the unexpected happens. A big part of your role is communicating and keeping people aligned both internally and externally. Running client meetings and syncs, showing clients how their setup is performing with real numbers, and flagging potential concerns based on what the data is telling you. Internally you’ll act as the central link between our tech, product, and finance teams to make sure client onboardings, handoffs, and everyday requests are dealt with effectively. Mirantis’ Customer Success team’s goal is to delight millions of developers and system administrators who rely on the Mirantis Container platform to build, share, and run their distributed applications all over the world. Our customer base spans from individuals to SMBs to large global enterprises. As Mirantis continues to grow and serve more and more enterprise clients globally, our team is setting our sights on finding creative ways to scale efficiency while simultaneously increasing customer satisfaction. Working Location:  This is a fully remote position, however we do require you to be based in an Americas Time Zone (UTC - 4 to UTC - 7) What you'll do: • Own the client relationship Be the primary point of contact for your clients day to day. Act as the direct liaison for client escalations and negotiate client communication with tact and diplomacy. Serve as the driver of internal alignment and communication on client topics and updates, and ensure client invoicing and administration is up to date and accurate. • Drive client health and awareness Monitor Key Performance indicators, and run client "kick off" meetings, regular (monthly) update calls, and Quarterly Business Reviews. Ensure the clients are well looked after, engaged, and fully in the loop on the health of their infrastructure and hosting with data backed metrics. Use this data to keep clients up to date with concerns or future challenges - focusing on business impact and solutions. • Collaborate and Coordinate Project lead client on and offboardings and ensure internal alignment across the onboarding teams. Ensure client feedback reaches product managers, and coordinate across Support, Engineering, Finance, Sales, and Product to ensure client requests, deliverables, and commitments move forward without getting stuck. • Further embed our offering Work with your clients to understand their concerns, wishes for new offerings or services, and future events or hosting changes to prepare for. Identify growth opportunities within your existing clients to further embed the Mirantis offering • Travel as required Undertake occasional domestic and international travel to meet with clients, strengthen customer relationships, and collaborate with internal teams as required. What you'll bring:  • Experience as a Project Manager or Account Manager managing enterprise clients within a cloud hosting environment.  • A general understanding of cloud hosting concepts and infrastructure, and experience working closely with technical teams. • An empathetic and collaborative nature, which allows you to bring stakeholders together under common goals. • An ability to create your own structure - building meetings agendas, briefing cross-functional teams before meetings, tracking deliverable deadlines across J