Senior Manager, AMS Deal Desk

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. The Role We are looking for a Senior Manager of AMS Deal Desk to join our team. This is a hybrid or remote role, reporting to the Director of Deal Desk in the WW GTM Operations department. The Zscaler Sales and Go-to-Market team is a global group of professionals who are passionate about delighting our customers, nurturing trusted partnerships, and sharing their expertise to drive a secure, cloud-enabled digital future. As a Senior Manager of Deal Desk, you will be an essential part of the operations team, guiding Sales and Sales Leadership on the execution of high-value, complex deals. What you’ll do (Role Expectations) • Partner directly with Sales and Sales Leadership to structure non-standard, high-value, complex, and profitable deals. • Uphold pricing policies, revenue recognition standards, and corporate governance best practices. • Collaborate cross-functionally across Sales, Legal, Finance, Product, and Operations to eliminate operational bottlenecks and obtain complete deal approvals. • Develop and enhance team playbooks while continuously driving process optimization and reducing operational friction to support growth and scale • Lead, mentor, and empower a high-performing team of Deal Managers to establish subject-matter expertise on premier opportunities and ensure successful execution Who You Are (Success Profile) • You act like an owner by letting your passion for the mission fuel your bias for action, operating with integrity, and seamlessly navigating between high-level strategy and hands-on execution. • You are a problem-solver who seeks out challenges and is energized by finding solutions, knowing that solving the hard problems delivers the biggest impact. • You are a high-trust collaborator who is ambitious for the team, embraces a challenge culture through ongoing feedback, and knows that candor delivered with clarity and respect is the truest form of teamwork. • You are customer-obsessed, building deep empathy for both internal and external customers and championing their needs from start to finish because you know their success is our success. • You operate with urgency, maintaining a relentless focus on execution and delivering high-impact results quickly without sacrificing quality to win for the customer and the team. What We’re Looking for (Minimum Qualifications) • Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving • 7+ years of experience leading a Deal Desk team , preferably in the high-tech industry • Proficiency with Salesforce.com, SFDC CPQ, Microsoft, Google Suite, and Tableau • Effective communication skills with the abi