Manager, Thought Leadership Research Strategist

About the Role  This individual contributor role sits at the intersection of analysis and narrative within the thought leadership research team. You translate complex research data into compelling stories that drive executive decisions. You own the hypothesis-to-narrative process for research reports, from designing research survey instruments that test specific ideas to analyzing findings and shaping them into original, C-suite-ready research insights.  Key Responsibilities  Research design and methodology  Validate ideas before they scale. Conduct desk research to stress-test hypotheses and identify blind spots before committing to full survey instrument design.   • Manage survey design and methodology for assigned research projects, including sample sizing, weighting, screening, and regional representation  • Design survey instruments in partnership with research firms to test hypotheses with rigor before fielding  • Bring emerging methodologies into the program mix, such as AI-moderated qualitative research with consumers, to add depth to large-scale customer experience studies  Data synthesis and narrative storyboarding  Conduct data analysis directly. Run segment cuts, crosstabs, and breakdowns that surface patterns. Build narrative frameworks from analytics. This is where analysis becomes storytelling.  • Analyze and interpret both quantitative and qualitative data from various sources  • Work with complex data to shape original and impactful storylines   • Translate data into actionable insights into actionable for executive audiences  Research content development  You turn research findings into reports and assets that executives read and act on, leveraging data to inform a point of view.  • Write and storyboard thought leadership research reports from research findings, with a clear argument and editorial voice  • Ground claims in data, ensuring the evidence informs the story  • Collaborate with editorial team on derivative content for assigned programs  Key Deliverables  • Validated hypotheses with supporting desk research  • Survey instruments and methodology specifications  • Narrative frameworks   • Segment and crosstab analysis  • Derivative content recommendations  • Research report and derivative assets   To be successful in this role you have: • 7+ years of experience in market research, thought leadership, management consulting, or a similar analytical and editorial discipline   • Experience designing quantitative survey instruments and qualitative research frameworks that test specific hypotheses   • Strong analytical skills with hands-on experience running segment cuts, crosstabs, and statistical analysis   • Experience using AI tools to accelerate research and analysis, with the judgment to verity outputs and protect methodological rigor  • Demonstrated ability to translate complex data into compelling narratives that resonate with C-suite audiences   • Excellent writing and editorial judgment, with a portfolio of research-backed content   • Experience partnering with external research firms on survey design, fielding, and analysis   • Comfort with ambiguity and the ability to move fast on rapid research without sacrificing methodological rigor     JV20 Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All