Financial Operations Intern

About Dutchie Founded in 2017, Dutchie is a comprehensive technology platform powering dispensary operations, while providing consumers with safe and easy access to cannabis. Dutchie aims to further support the positive societal change the cannabis industry brings to the world through wellness benefits, social justice, and empowering local communities through tax revenue. Powering thousands of dispensaries across 40+ markets throughout the United States and Canada, Dutchie is the leading technology company in the cannabis space and was named in Fast Company’s 10 Most Innovative Companies in North America and listed two years in a row on LinkedIn’s Top 50 Startups. Dutchie has raised over $600M in funding to date, backed by D1 Capital Partners, Tiger Global, Dragoneer, DFJ Growth, Thrive Capital, Howard Schultz, Snoop Dogg’s Casa Verde Capital, Gron Ventures, members of the founding team at DoorDash, Kevin Durant’s Thirty Five Ventures, and other notable angel investors. About This Job We are seeking a Financial Operations Intern to support our Finance and Accounting teams with hands-on exposure to billing, cash application, collections, and partner payment processes. This role is ideal for a student or recent graduate looking to build practical experience in financial operations within a fast-paced environment. Reporting to the Revenue Lead, you will assist with a range of operational tasks that keep our billing, payments, and reconciliation processes running smoothly. This is a part-time role at approximately 30 hours per week. What You'll Do… • Collections & Cash Application • Support collections efforts by engaging with customers to resolve payment issues professionally and efficiently. • Apply customer payments to appropriate accounts and ensure accurate record-keeping. • Reporting & Reconciliation • Prepare regular reports on payment status, cash reconciliations, and key metrics as appropriate. • Support month-end close activities by reconciling Accounts Receivable and contributing to financial reporting. • Collaboration • Work closely with cross-functional teams, including Collections, Sales, Customer Success, Implementation, and Business Systems, to address customer payment inquiries. • Assist with internal and external audits by providing requested documentation and supporting audit inquiries. • Process Improvement • Assist in the development and implementation of new processes and procedures to enhance the efficiency of accounts receivable. • Identify and recommend opportunities for process improvements in the order-to-cash cycle. • Customer & Payment Support • Investigate and respond to payment questions and requests • Monitor and respond to Zendesk tickets related to billing and payments. What You Bring • Currently pursuing or recently completed a degree in Accounting, Finance, or a related field. • Strong attention to detail and a proactive approach to problem-solving. • Excellent written and verbal communication skills. • Ability to manage time effectively and meet deadlines in a fast-paced environment. • Proficiency in Microsoft Excel; familiarity with financial or billing software (e.g., Salesforce, Sage Intacct, Zuora, Zendesk) is a plus. • A collaborative mindset and eagerness to learn financial operations fundamentals. • Experience with or exposure to AI-powered tools (e.g., through coursework or hands-on use), with an interest in leveraging AI to improve efficiency in financial operations. You’ll Get… The hourly rate for this internship is $18–$25/hour. This is a temporary, hourly internship position and is not eligible for the full-time employee benefits package. Interns will receive company-pr