Phlebotomist Team Lead

Getlabs is the leading platform for at-home diagnostics. Healthcare organizations use Getlabs to send mobile phlebotomists to patients’ homes and collect labs, vitals, and advanced diagnostics. By leveraging Getlabs, partners can improve patient adherence and close gaps in care with same-day, nationwide availability. Our team has raised $50M from strategic investors including the two largest diagnostic laboratories in the United States, Labcorp and Quest. Getlabs’ mission is to save lives by expanding access to diagnostics for everyone. About the Role We are seeking a full-time Team Leader to join our fast-growing team. In this hands-on role, lead a team of phlebotomists across different regions day to day, supporting the Field Supervisor and Operations Manager in your market. You will use Leader Standard Work (LSW) a simple, repeatable routine of daily check-ins, quick huddles, and follow-ups to keep the team on track, catch problems early, and make sure every patient has a great experience. This is a great fit for an experienced front-line healthcare worker, who is ready to grow into leadership. We are looking for someone who is organized, dependable, coachable, and eager to help others succeed. At Getlabs, you will: • Lead, coach, and support a team of mobile phlebotomists, serving as their first point of contact for questions and support. • Follow a daily Leader Standard Work routine: start-of-day check-ins, review of the day's schedule and routes, and end-of-day follow-ups. • Run short team meetings to share priorities, updates, wins, and safety or quality reminders. • Track key daily metrics (e.g., on-time arrivals, completed visits, specimen quality) on visual boards or dashboards, and flag issues to the Field Supervisor. • Use simple problem-solving tools (e.g., 5 Whys) to find root causes and follow through on action items. • Perform regular field check-ins and quality spot-checks to confirm standard work and compliance with safety protocols. • Assist with hiring, onboarding, training, and shadowing new hires, including up to 25% regional travel to support market expansion and training initiatives. • Help with scheduling adjustments, coverage gaps, and timecard or expense reviews as needed. • Handle first-level patient and team concerns with empathy, escalating complex issues to leadership. • Share feedback and improvement ideas from the field to help the team work smarter. What we are looking for: • 2+ years of phlebotomy experience; mobile or in-home phlebotomy a plus. • Active phlebotomy certification (and state license where required). • 1+ year of lead, trainer, preceptor, or informal leadership experience preferred. • Strong customer service skills and a calm, professional approach with patients. • Clear written and verbal communication skills. • Comfortable using Google Workspace, mobile apps, and new technology platforms. • Organized and dependable, with the ability to manage your own schedule while supporting others. • Valid driver’s license, reliable transportation, clean driving record, and willingness to travel up to 25% for training and onboarding What Success Looks Like • Daily: You start the day with a quick team check-in, keep an eye on schedules and metrics, and close out open items before the end of day. • Weekly: You lead team meetings, complete field check-ins, and keep direct managers informed • Ongoing: Your team knows the standard, feels supported, and patients consistently get on-time, high-quality visits. We have great benefits to make your life easier so you can focus on what you're best at: • Competitive annual salary ranging $55,000-$64,000 • Medical, dental and vision insurance options • Flexible paid time off • A company with a huge vision, a dynamic work en