Global Account Quality Manager ContiKit APAC

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About the role

1.Special Characteristics Management / CSR Handling Responsible for the Global Alignment within the OEM Account for Quality process related topics for BF-CKA APAC OEM customers Procurement of Customer Documentation to Continental Organization in alignment with KAM/AE/Other functions Evaluate if necessary and Translate CSR into Internal Specifications for BF-CKA APAC OEM customers and coordinate related activities on Global Level (PoMS)  Collaborate with owner of MP06D process to Introduce and establish said process for the scope of BF-CKA (incl. CSR supplements / digital req overview where necessary)  Responsible for collecting and ensuring all customer requirements are available and negotiated in alignment with KAM  Evaluate necessary information and ensure required input into the Launch process, including via List of Special Characteristics  Customer Portal/IT Tool  Administrator/Key User and Trainer for Account where applicable  Support account specific contract review process for BF-CKA APAC OEM customers Collaborate with KAMs and OE QM system team to bring CoP requirements (when identified) into the existing holistic CoP process 2.Problem Solving Collaborate with owner of OE 0km Complaint Handling Process  to Introduce and establish said process for the scope of BF-CKA Ensure that CAT entries are created and maintained as required due to Customer Complaints and Returns in alignment with KAMs for BF-CKA APAC OEM customers   Participate in Lessons Learned Process (Assist LL Creation and Implementation)  Customer communication -  support communications across Regions in alignment with KAMs (1 Voice to Customer) Lead/Assist Problem Solving activities within region APAC for BF-CKA OEM customers 3.Global APQP / PPAP Collaborate with owner of OE APQP project / process to enable future integration for the scope of BF-CKA Support PDT and AE in quality related topics First point of contact wihin Business teams (KAM/PDT/AE) for Global APQP Process Setup within BF-CKA APAC Accounts Create Global PPAP standard package for BF-CKA APAC OEM customers   Support and ensure submission PPAP Documentation with Customer Support launch management  4.Customer Satisfaction Procure Customer Satisfaction Data for Continental Organization  Create/Maintain/Publish Global Customer Scorecard based on input from KAM for BF-CKA APAC OEM customers and/or support tire AQM in this process Tracking and follow up of Action items Lead of risk and opportunity evaluation based on customer expectation Lead Regional Improvement activities for Customer Satisfaction Collaborate with owner of OE Customer Satisfaction Process  to Introduce and establish said process into existing systems and GQRP for the scope of BF-CKA 5.OE Customer Audits Support with preparation, organization and accompany customer audits in cooperation with KAM and plant/central QM Organization for BF-CKA APAC OEM customers   Submit / coordinate Self Assessment surveys to Customer where applicable  Represent account during external audits (IATF 16949)  Integrate BF-CKA into and Maintain Global OEM Audit Sharepoint, Tracking and Follow up of Action Plans  Account expert for all Audit formats for the OE Customer on Global level Training and qualification across the organization  6.OE tCMS Preparation of needed material for concern assessment, L1 and L2 escalation meetings as needed Support and participation in tCMS processes Preparation and conduction of customer communication as needed 7.Change Management Support OE change management process as change owner for changes trigerred by BF-CKA APAC OEM customers Collaborate with OE Change management process/concept owner to Integrate for BF-CKA Ensure re-PPAP or re-APQP according to the OE change management process in alignmen

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