Human Resource Operations - Immigration Specialist

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About the role

161 Bay Street (93021), Canada, Toronto,Toronto, Ontario, Human Resource Operations - Immigration Specialist About Capital One Canada For 30 years, we’ve been on a mission to change banking for good. We challenge the traditional bank stereotype, fostering a culture where innovation thrives and bold ideas are celebrated. We’re driven by what’s possible, leveraging the power of data and technology to empower innovative solutions, inspire one another to dream boldly, and take transformative ownership of decisions and outcomes that directly impact millions of Canadians. Every challenge is an opportunity to lead from the front, working together toward a shared vision that extends far beyond banking. We balance high-performance with investment in your long-term success, ensuring you have the support you need to do your best work. Here, you’ll take full accountability for your path, upskilling through hands-on experience and mentorship, to turn your curiosity into a career built on your own terms.  Are you ready to redefine what’s next? About the Role As an HR Operations Specialist, you will be the first point of contact for our Associates. You will manage day-to-day HR Operations, Immigration and Global Mobility processes and continuous improvement initiatives. This role will partner closely with immigration vendors, HR partners , Payroll, the business and enterprise partners to work through and find constructive resolution to employee immigration and mobility inquiries and escalations.  Key Responsibilities: • Providing guidance and consultation to associates, People Leaders, and HR partners on immigration requirements, work authorization, and Capital One's Global Mobility procedures • Administering Canada’s Immigration and Global Mobility programs, which includes communicating program details and managing invoice reconciliation • Ensuring compliance with provincial and federal laws and Capital One policies, including auditing temporary work permits and related documentation to confirm ongoing associate eligibility to work • Partnering with internal and external stakeholders (e.g., HRBPs, Associate Relations, Legal, Immigration Consultants) on regulatory and employment liability issues as they relate to complex cases • Proposing, developing, and implementing continuous improvements to processes and documentation for the HR Operations, Immigration, and Global Mobility portfolio, staying current on legislation to develop and maintain company policies. This includes resolving root causes of problems. • Managing escalations and responding to associate inquiries in a timely manner. Supporting international associate movement (i.e., Global Transfers, Long Term Assignments, iMove) from a compliance and policy perspective • Ensuring data accuracy across HR systems (e.g., Workday) and produce reporting on trends, risks, and compliance metrics for Monthly Business Review (MBR) • Supporting special projects as required Basic Qualifications • A minimum of 2 years of experience managing HR programs, with a primary focus on Immigration and Global Mobility • Experience providing HR Operations services to all levels of stakeholders (Associates, People Leaders, and Senior Management) Preferred Qualifications • Degree or diploma in Human Resources management or a related field • Human Resource designation or working towards (CHRP, CHRL) • Familiarity with supporting a multi-entity organization and ensuring compliance with federal and provincial regulatory requirements • Strong written and verbal communication skills for effective consultation across diverse audiences • Proficiency with Google Suite (Sheets, Slides, Forms), HRIS and case management systems (i.e. Workday and Salesforce) • Experience working with third party vendo

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