HR Service Center Associate with German (on-site)

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About the role

JOB DESCRIPTION: Abbott   is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. Working at   Abbott     At   Abbott , you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:   • Career   development   with an international company where you can grow the career you dream of.  • Competitive salaries, bonus potential and excellent package of benefits (sports' card, life insurance, private medical care, stock purchase plan, flexible working opportunities and many others). • A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. • A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists. The Opportunity: For our global   Abbott HR Service Center   we are currently looking for an ambitious, people-oriented  professional to join our multi-lingual team in Warsaw as an   HR Service Center Associate with fluent German. This is an offece-based postion requiring regular presence in our Warsaw, Mokotow location. Purpose of the role: • This role is empowered to surpass expectations by:   collaborating , anticipating, driving to resolution and serving with care,   compassion   and confidence. Utilizing concierge service with   efficiency   for targeted scope of requests with strong focus on   operational excellence   and delivery to meet high volume demands. • This role takes   ownership   of targeted scope and must drive   efficiency   and productivity while meeting high volume demands. Is an efficient processor who with guidance and directions can meet demands of multiple, repetitive   HR processes , tasks and inquiries. The role has strong   customer service   focus while supporting employees and managers in resolution of their HR matters via supporting tools and processes and by effectively navigating customers towards solutions. What You'll do: • Solve requests from customers (Abbott employees from the globe, focused on Region) at least through 2 of the 4 channels: phone, chat, email and appointment; and through two or more languages, with  German and   English   being mandatory fluent. • Meet and abide pre-established schedules, which will respond to the specific needs of the business. The high season takes time between November and March. • Ensure and always be up-to-date with the knowledge required for an effective   performance   of the functions, from the entire onboarding process and the subsequent technical and functional   trainings .  • Optimally responds to service inquiries and requests with timely, accurate, and professional replies while focusing on selected contact channels or scope of work. • Resolve or escalate requests based on established resources; partner with other HR service center team members to troubleshoot resolution of all requests. Work with an appropriate sense of urgency and   efficiency . • Identify "Roadblocks" to quality   customer service   and in Service Center processes or Abbott-wide practices or policies, and share insights along with possible improvements with   management . • Demonstrate a right attitude towards   customer service   coupled with   good communication skills , accuracy and ability to   listen   and interpret requests from customers. • Focus on targeted scope of service with lower complexity and high-volume work. • Close focus on productivity, focus on concierge service,   operational excellence   and   time management . • Ensure delivered c

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